Greg Corley Email & Phone Number

Provide advice and instruction to claims employees handling Personal Auto, Business Auto, Homeowners and PLUP claims throughout Texas. Assistance includes areas of coverage, legal liability, claim handling practices, litigation, legislation and regulatory issues. This includes preparation of written coverage opinions when required. Draft and update training materials, including training courses submitted to TDI for CE approval. Frequently requested to conduct training classes for licensed claims associates. Assist legislative counsel in legislation and regulatory matters as requested. Respond to civil subpoenas, criminal subpoenas and statutory law enforcement requests served upon all State Farm companies and its employees in Texas.

Managed claim call center consisting of 120+ claim handlers, management and support. Call center was the hub of initial auto claim handling in Texas. The high call volume and claim activity created many challenges that required leadership to constantly analyze the operation to ensure customer service levels were consistently met, while maintaining a cohesive and collaborative work environment that all employees would embrace.

Worked closely with local Executive office and department management, providing information and support for annual planning process as well as budget preparation and analysis. Also assisted Executive office on projects addressing profitability issues and challenges in both Auto and Fire operations.

Managed auto claim team in a very litigious environment, frequently faced with unique challenges in the defense of our insureds and the company. Management of claim activity included an inventory of 60 to 100 lawsuit files.

Maintained general civil practice including family law, probate, personal injury and juvenile law. Limited trial and motion practice.

Juris Doctorate, Law

B.S, Marketing