Greg D. Email & Phone Number

Wheaton, Illinois, United States

Responsibilities include, but are not limited to: Active Directory, Patch Management, SCCM, Exchange/O365 Administration, Azure/Entra Administration, ADFS, Windows Server Administration, DNS, Group Policy, DHCP, Print Management, Remote support, VMware Administration, Endpoint Security Administration, Citrix Virtual Apps and Desktops/ADC.

Wheaton, Illinois

• Offered level 1, 2 and 3 support to the Sheriff Office's Law Enforcement, Corrections and Administrative Bureaus
• Active Directory, WSUS, various SQL databases, Exchange Administration, Network Administration (HP Routing and Switches), Windows Server, DNS, Group Policy, DHCP, Print Management, NetMotion Mobility, Cellular Device.

Bolingbrook, Ill

• Utilized troubleshooting skills on a daily basis to repair and maintain printers and copiers for customers/clients
• Collaborated with hospital IT/ISS to come up with networking solutions for copiers/printers.
• Honed customer/client service skills by working directly with the hospital staff on a day to day basis
• Kept a detailed inventory of parts and their usage throughout the month
• Performed firmware updates on printers to ensure that they were compatible with new versions of software used around the facility

Downers Grove

• Offered a comfortable and inviting environment for customers to communicate their concerns and product needs
• Performed exceptional merchandising skills
• Composed daily emails for district managers entailing performance of the store
• Effective at handling cash and credit transactions, as well as balancing the cash drawer

Downers Grove

• Assisted with customer questions and concerns
• Made component recommendations on customers' computer system builds
• Utilized team knowledge to ensure that each customer encounter was productive and helpful

Associate Of Applied Science, Information Technology

Computer And Electronic Technologies, Computer Science And Engineering

Computer and Electronic Technology and HVAC