-Communicated with clients via tickets, chat, and phone calls to troubleshoot and resolve application, product, and 3rd party vendor issues as well as with hardware configuration and sales requests-Worked with engineering and development teams to provide detailed notes to aid with bug fixes-Collaborated with development and product teams to provide feedback on product releases-Announced new release details to the Support Analyst team to train and align team expectations on new products and feature releases-Updated site application settings, user settings, and client communication templates-Answered and trained users and client management on best practices

-Assisted with the planning, installation, and maintenance of Equipment Positioning Systems (EPS) related equipment -Utilized Terminal Operating System (TOS) to monitor EPS equipment and troubleshoot software or mechanical issues reported or observed -Assisted operation departments to resolve TOS issues, working in coordination with relevant support channels for out-of-scope problems -Communicated with vendors to assist in repairs, upgrades, and system checks to ensure system stability. -Performed daily equipment checks to ensure components were working as designed and to advise if adjustments were needed -Worked in conjunction with IT team to troubleshoot and resolve equipment and system failures

-Developed automated installer to check for and install any missing application prerequisites and automated the setup of the applications network configuration settings-Assist clients with software installation and configuration

-Setup presentation equipment and worked at solar industry conferences on the west coast