I apply a deft blend of brains and muscle to deliver permanent improvement in customer satisfaction. To do this, I build world-class teams. People are not “cogs in the machine”, they really are the machine. An accomplished Quality Manager, this is how I get the best work from people. It’s not about money, it’s about motivation and morale. I have no subordinates, only co-workers, and when the team shines everyone gets the win.With unusually broad technical skills and experience, customers appreciate that fact that I am an honest problem-solver. I can often apply my own experience in their industries to make sound decisions. Where there is a problem, I come up with a plan to fix it. Simple, no nonsense, just fix the problem for good.EXPERTISEI grew up as an injection molding tool maker (family business), acquiring skills that never left me.Since then, I have spent my career applying Math, Science and Engineering to real-world industrial quality improvement. • Plastics manufacture, all phases