Responsible for leading teams, across multiple locations in conducting on-boarding due diligence for new customers, as well as periodic ongoing enhanced due diligence on customer base with special focus on high risk clients. Emphasis on writing detailed, clear and concise narratives summarizing and documenting review process and confirming risk rating. Liaison with vendor management ensuring productivity and quality metrics are met on a consistent basis with outsourced group. Liaison with joint venture China team to ensure consistency in review process for both international and domestic due diligence reviews.

• Managed Customer Identification Program (CIP) to include Customer and Enhanced Due Diligence, Risk Scoring, Watch list review as well as corresponding reporting functions. The CIP function was cross firm to include multiple Business Enterprises with team of Risk Analysts. • Developed and managed process for Retail Power of Attorney (POA) review. Process entailed review of all compensated and registered POA’s on the retail platform as well as ongoing (Insight) scenario reviews for clients who generated alerts at certain risk triggers.• Delivered above expected business results as measured against service levels, Quality Assurance and employee engagement scores while managing in a consistently changing business environment including hiring, on boarding and training new employees. • Successfully implemented all facets of department start-up in new location (Denver) within 12 months; included facilities management, recruiting, training and quality assurance of new hires (18) to departmental standards on full range of functions performed within the firms Customer Identification Program (CIP).• Mentored new manager within CVRC Department.

• Lead team of Risk Analysts responsible for Credit and Risk screening on Schwab Bank Deposit accounts for High Yield Investor Checking and High Yield Investor Savings account applications. Perform due diligence for new customers to include fraud alerts, identity theft issues, credit review, and criminal background investigation to meet requirements of the USA Patriot Act and other applicable regulations