Greg Dixon Email & Phone Number

Jacksonville, Florida, United States

Jacksonville, Florida, United States

• Fully executed multiple Statement of Work (SOW) among business units throughout the enterprise in excess of $30M.
• Reduced annual contractual obligations by conducting redline exercise and negotiations for master service agreements (MSA) and Statement of Work (SOW).
• Built and managed relationships with enterprise business critical vendors to ensure contractual compliance meeting mutually agreed service levels.
• Mentor and coach other team members including establishing a communication hub and meeting cadence to ensure department transparency.

United States

• Increased the pass rate of the regional operations audit performance score from 75% to 96% for all retail locations across the Southeast Region by utilizing six sigma methodologies.
• Decreased the frequency of inventory related errors on the regional financial audit by implementing a strategic audit process for identifying irregularities.
• Mentored new Regional Operations Managers within the enterprise by providing guidance, support, feedback, and advice during the onboarding process.
• Developed curriculum, internal communication materials and facilitated new hire training session as it pertained to third party acquisitions.

Jacksonville, Florida Area

• Modernized the internal staff communication and educational materials which led to an improved policy and procedure employee utilization adoption rate to 100%.
• Designed and implemented the enterprise-wide communication hub. This application removed internal communication barriers and resulted in 98% improvement of the employee satisfaction score.
• Collaborate with internal business partners to define the employee journey, pain points and areas of opportunity.
• Established focus groups and brainstorming sessions with key cross functional user groups to identify communication gaps as well as determine best method to achieve the desired process improvements.

Jacksonville, FL

• Forecasted and balanced a $10M annual financial ledger to ensure proper allocation and availability of funds throughout the enterprise.
• Implemented the enterprise-wide lean inventory assets policy and procedures which resulted in < 1% variance of overall on hand inventory.
• Secured six-figure funding for Annual Summit Events by building professional relationships with multiple external vendors throughout the United States.
• Created vendor management program which included reporting and monitoring of annual contractual agreements.

Jacksonville, Florida Area

• Led a team of eight exempt managers who oversaw operations for retail locations within North Florida.
• Used root cause analysis for employee reported escalated issues to identify true impact all while ensuring timely resolution.

Jacksonville, FL

• Managed non-exempt employees for multiple retail locations within the district.
• Primary role was to identify root cause for missed key performance metrics and create an action plan to address and sustain improvements.
• Allocated and balanced staff daily activities to ensure proper business support while reducing any impacts to customer wait times.

Jacksonville, Florida Area