• Fully executed multiple Statement of Work (SOW) among business units throughout the enterprise in excess of $30M.• Reduced annual contractual obligations by conducting redline exercise and negotiations for master service agreements (MSA) and Statement of Work (SOW).• Built and managed relationships with enterprise business critical vendors to ensure contractual compliance meeting mutually agreed service levels.• Mentor and coach other team members including establishing a communication hub and meeting cadence to ensure department transparency.

• Increased the pass rate of the regional operations audit performance score from 75% to 96% for all retail locations across the Southeast Region by utilizing six sigma methodologies. • Decreased the frequency of inventory related errors on the regional financial audit by implementing a strategic audit process for identifying irregularities. • Mentored new Regional Operations Managers within the enterprise by providing guidance, support, feedback, and advice during the onboarding process.• Developed curriculum, internal communication materials and facilitated new hire training session as it pertained to third party acquisitions.

• Modernized the internal staff communication and educational materials which led to an improved policy and procedure employee utilization adoption rate to 100%.• Designed and implemented the enterprise-wide communication hub. This application removed internal communication barriers and resulted in 98% improvement of the employee satisfaction score.• Collaborate with internal business partners to define the employee journey, pain points and areas of opportunity.• Established focus groups and brainstorming sessions with key cross functional user groups to identify communication gaps as well as determine best method to achieve the desired process improvements.

• Forecasted and balanced a $10M annual financial ledger to ensure proper allocation and availability of funds throughout the enterprise.• Implemented the enterprise-wide lean inventory assets policy and procedures which resulted in < 1% variance of overall on hand inventory.• Secured six-figure funding for Annual Summit Events by building professional relationships with multiple external vendors throughout the United States.• Created vendor management program which included reporting and monitoring of annual contractual agreements.

• Led a team of eight exempt managers who oversaw operations for retail locations within North Florida.• Used root cause analysis for employee reported escalated issues to identify true impact all while ensuring timely resolution.

• Managed non-exempt employees for multiple retail locations within the district.• Primary role was to identify root cause for missed key performance metrics and create an action plan to address and sustain improvements.• Allocated and balanced staff daily activities to ensure proper business support while reducing any impacts to customer wait times.