Greg Downs Email & Phone Number

Wellington, New Zealand

Utilised the Microsoft Power Platform (PowerBI, PowerApps and Power Automate), and cloud database technologies including Snowflake to develop and support widely used reporting applications.Implemented advanced features including row-level security AI visuals and incremental refresh.Worked collaboratively as an Agile squad member in the Data Analytics &.

Developed automated dashboards in Power BI, ServiceNow and Splunk to provide insights and monitor for events critical to business performance.Agile Chapter, Tribe and Squad member. Contributed in sprint planning, stand up, sprint review, and retrospective ceremonies. Ensured that assets are identified, controlled, managed and protected throughout their.

Performed change owner and change co-ordinator roles for Cisco switch installation, site decommission and power outage requests.Represented the change at Advisory Board meetings and co-ordinated outage windowsCo-ordinated fibre network installations for Network for Learning and commercial customers.

Wellington & Wairarapa, New Zealand

Actioned service requests for Cisco VoIP Government Customer (ReadyCloud Collaboration).Provided support for Airwatch email integration on Android, iPhone and iPad devices.Responsible for setting up new users, removing or moving existing users, installing software, granting access to drives/folders on a network, creating security groups/distribution lists.

Remotely supported users on features of Windows and Microsoft Office Actioned requests for changes to email and file system security with Active Directory and Windows Server.