Greg Dickson Email & Phone Number

• Created and conducted technical walkthroughs and demos with clients to increase efficiency, engagement, and productivity within our LMS Platform.
• Built our customer support portal, including customer support articles, videos, and automated chatbot to help facilitate higher efficiency in customer success.
• Directed technical projects in alignment with organizational goals to help drive company revenue and client success.
• Managed relationships with our external vendors to help… Show more
• Managed relationships with our external vendors to help meet the needs and goals of our client partners.
• ERP, SIS, SSO, LMS, and SAML development, integrations, and management.

Durham, North Carolina, United States

• Ran daily analysis utilizing Amplitude, Zendesk, UnitQ, and Ada Bot to better understand user experience and how to elicit better customer app engagement.
• Resolved tier 3 escalated technical problems for clients daily and helped secure customer retention.
• Conduct weekly QA on technical support bot, built and implemented new features to increase customer interaction and problem solving efficiency through automation.
• Identified and corrected bug fixes to customer account pages… Show more
• Identified and corrected bug fixes to customer account pages both frontend and backend. Show less

Durham, North Carolina, United States

• Completed risk assessment review on large volume accounts to protect company assets.
• Installed and utilized software such as Firewalls, VPNs, and data encryption programs.
• Collaborated with technical executives to create data analysis programs to track, trace, and prevent fraud.
• Gathered and interpreted data on a daily basis, creating weekly, monthly and quarterly reports for Director of Engineering and Director of Support.

Durham, North Carolina, United States

• Helped design user interactions for customer web pages.
• Worked on building new feature on internal employee system that tracks employee PTO.
• Conducted growth analysis on current customer base to identify both the strengths and weakness of current marketing strategy.
• Ran exploratory analysis on both competitors and open market to generate hypothesis and determine potential upside of expansion opportunities.

Raleigh-Durham, North Carolina Area

• Completed intensive, highly focused, immersive training centered on language fluency, object-oriented programming, and project team based learning.
• Software and computer programming languages learned: Python, Django, Phaser2, JSON, JS Node, React, SQL, HTML, CSS, GitHub, Tiled, JavaScript.
• Projects created:ZeroHour Game - this is a top-down, round-based survival game built with Python, Tiled, JavaScript, and the Phaser game engine.iTunes Search - this is an app that… Show more
• Projects created:ZeroHour Game - this is a top-down, round-based survival game built with Python, Tiled, JavaScript, and the Phaser game engine.iTunes Search - this is an app that pulls data from the iTunes API, this.

Raleigh-Durham, North Carolina Area

• Inherited a $72K book of business and grew the total to $479K in two years.
• Generated leads and sales through community involvement, search engines, and social media platforms.
• Built brand awareness and established important business relationships in the local community.
• Insured 78% client retention through high integrity, superior customer service, and excellent product and program knowledge.
• Known by management peers, to be innovative, creating and selling service packages… Show more
• Known by management peers, to be innovative, creating and selling service packages that uniquely fit the customer's needs.

Raleigh-Durham, North Carolina Area

• Argo Transportation: a new sister company of Nurse Care of NC
• Responsible for direct, indirect and social media marketing. Additionally, I planned and participated in local business fairs, senior retirement community outreach programs, and other local events.-Have grown company.
• Built a network of Senior retirement community members, creating win-wins for clients and customers. -Essential part of growing the… Show more Argo Transportation: a new sister company of Nurse Care of NC
• Built a network of Senior retirement community members, creating win-wins for clients and customers. -Essential part of growing the company brand. Attended and participated in public speaking/marketing events to.
• Interviewed, vetted, and hired drivers as part of a ride share network offered to ARGO clients.
• Handled customer service and quality assurance phone calls, resolving conflicts and escalations with prompt appropriate resolutions Show less

Washington D.C. Metro Area

• Recruited nationwide, traveled for in-person interviews with potential recruits. Responsible for strategically scouting sales area and assigning to sales reps,
• Responsible for planning and facilitating daily sales product knowledge as well as motivational training. Conducted personal team member reviews, and one on one in field training.
• Ranked 12th overall out of 305 nationwide reps.,in 2013, in 2014 ranked 3rd in the company. Sold 627 accounts during 2013-2014 and generated over a… Show more
• Ranked 12th overall out of 305 nationwide reps.,in 2013, in 2014 ranked 3rd in the company. Sold 627 accounts during 2013-2014 and generated over a quarter million in revenue for the Northern Virginia Branch.
• Extensive Experience using and training the Salesforce system. Show less

Oregon & Alaska

• Barrier Pest Control & Pinnacle Security: Summers of 2005, 2008, 2009, & 2010 (State licensed in Oregon & Alaska)
• Door to door sales (Commercial/Residential), customer service, met and exceeded weekly/monthly sales goals, repeatedly offered incentive pay outs for performance.
• Trained and mentored new hires, and responsible for new employee management.
• Generated 77 new accounts and $192,500 in revenue for Pinnacle Security.
• Identified local market availability, and sales… Show more Barrier Pest Control & Pinnacle Security: Summers of 2005, 2008, 2009, & 2010 (State licensed in Oregon & Alaska)
• Identified local market availability, and sales areas for reps & technicians. Show less

Computer Software Engineering

Bachelor’S Degree, Health Sciences/Pubic Health