Greg Eck Email & Phone Number

Alexandria, Va, Us

Alexandria, Virginia

Crystal City, Arlington, Virginia

- Promoted to supervisor and senior editor of Technical Publications Group- Leading a staff of nine technical writers, coordinated every phase of the document development process, including collaboration with programmers, engineers, trainers, and other subject matter experts (SMEs)- Reported directly to government customer, providing weekly briefs on project status and planning, and presenting regularly on enhancements to document content, organization, and functionality- Provided cost estimates for work on new contracts, tracking funds on open delivery orders, and all aspects of personnel management—from writing performance reviews to hiring new employees- In Senior Editor role, enhanced quality assurance of documentation by implementing multiple layers of document review and process tracking

- Produced training documentation covering the operation, maintenance, and troubleshooting of shipboard and shore network hardware and software for mission-critical systems in support of SPAWAR, a technology research and development branch of the Department of Defense- Document types and deliverables worked with included the Interactive Electronic Technical Manual (IETM) and various other guides intended for the end user, most of which were coded and issued in XML- Implemented a process of XML data reuse to improve efficiency of drafting, reviewing, validating, and distributing manuals on their way to training resources- Worked in coordination with government compliance teams to ensure adherence to established standards, requirements, and DoD guidelines

- For this medium-size Navy contractor of 90 employees, wrote and edited end-user software manuals for both shipboard and shore applications- Tested functionality of new installations and provided regular reports to training SMEs on usability of and possible improvements to written procedures- Frequent domestic and international travel to government facilities for on-site data gathering and validation of final document deliverables- Became proficient in troubleshooting and maintenance of complex satellite communications equipment, despite having no previous experience in this area

M.A., English

Activities and Societies: Sigma Tau Delta (English Honor Society)

B.A., English