Manage both the operational and product-related aspects of a company. High level role which involves strategic planning, coordination of resources and decision-making to ensure the successful execution of business operations. Collaborating with other departments to ensure alignment. This involves Identifying and mitigating risks and implementing quality control measures, ensuring regulatory compliance, and developing contingency plans.

Developing operational strategies and plans that align with the company's goals. Setting operational targets, defining KPI's, Identifying opportunities to improve operational processes and executing. Managing and allocating resources, as well as creating and overseeing budgets. Leading and supervising the operations and crew teams, including hiring, training, and evaluating employees and creating a team culture.

Design new products, tours and offerings throughout Europe, the role included market research, product design and development, collaboration with other departments. Creating and managing relationships with new partners. Negotiating contracts, establishing agreements, and maintaining strong partnerships to support the delivery.

Responsible for coordinating the logistical aspects of tours, ensuring smooth operations. The focus was on planning and executing logistics, managing transportation, coordinating with partners including transport and local operators.

Sales & Marketing Manager June 2010 to May 2012Tours & Travel Executive January 2007 to June 2010A wholesale tour company specialising in unique tours and holiday packages. I achieved sales across the leisure and cruise travel market, putting proposals together for nationwide travel agencies including House of Travel, the Independent Group and Mondo Travel. In addition to these large agencies I have further expanded the company into the Australian market. Creating specialised tour itineraries that appeal to our target market and selling them direct to clients and through our distribution channels. Creating tour diaries, promotional material and brochures. Being involved in every step has given me the opportunity to shape the direction of the company, I have enjoyed being ‘hands on’. Organising client direct mail outs as well as E-newsletter, negotiating early bird deals/offers with our suppliers (airlines, hotels and overseas operators) and ultimately achieving results through bookings and repeat clients.The Tour Company has experienced steady growth over the past few years, I have greatly contributed to this growth through innovative and varied marketing strategies such as opening new distribution channels and markets. Cruise Club Manager November 2011 to May 2012The Tour Company has expanded into the growing cruise retail market, the Cruise Club, an independent ‘boutique’ cruise retail agency selling mainly long haul river and ocean cruises. This role is in addition to my other roles within The Tour Company and I feel really proud of its early success.Tour Escort January 2007 to May 2012Over the past 5 years with The Tour Company I have successfully lead over 20 escorted tours throughout the world including tours to India, China, Singapore, Thailand, Australia, Holland, France, Belgium, Italy and the United Kingdom. In this role you require great people, communication and time management as well as problem solving skills.