Greg Gardner Email & Phone Number

Bay Minette, Al, Us

Bay Minette, Alabama, United States

At Quantiphi, I lead transformative AI projects designed to revolutionize customer journeys and streamline operational efficiency. My role centers on leveraging Google Cloud Contact Center AI (CCAI) and Generative AI to identify and execute high-impact automation and personalization opportunities. By managing projects end-to-end, from requirements gathering to deployment, I ensure every initiative aligns with client goals and delivers tangible results.• I am managing a 3M AI transformation project for a cutting edge biopharmaceutical firm that will enhance customer experiences by integrating advanced automation and personalization solutions.• I am creating a $200K budget increase proposal and project timeline extension by 10 weeks, ensuring alignment with evolving client priorities while maintaining project momentum.• I lead a dynamic team of 10, including Solution Architects, UI/UX Designers, and Machine Learning Engineers, fostering innovation and collaboration to exceed project goals, accomplishing a Bigquery to Snowflake data migration and creating APIs to Salesforce and Five9 and a made from scratch UI front end for CCAI.• I embed robust data privacy and security governance throughout project lifecycles, ensuring full compliance and mitigating risks.

Mobile, Alabama, United States

My tenure at iMerit focused on scaling operations for cutting-edge AI and data annotation services. I partnered with global teams to deliver exceptional outcomes for Latitude AI’s Advanced Driver Assistance Systems (ADAS) and other key clients, driving operational growth and excellence.• I scaled the ADAS team from 160 to 900 within six months, ensuring seamless delivery for advanced autonomous vehicle solutions.• I cultivated strong client relationships by addressing pain points, implementing tailored solutions, and consistently exceeding expectations.• I expanded service offerings by training cross-functional teams in emerging domains, including Natural Language Processing (NLP), Computer Vision (CV), and Generative AI.• I orchestrated a smooth transition of operations during Ford’s pivot from RoboTaxis to ADAS, maintaining high standards of quality and operational continuity.

Mobile, Alabama, United States

In this role, I managed high-stakes autonomous vehicle mapping operations working with Argo AI, driving results through meticulous planning and cross-functional collaboration. I acted as the primary liaison for clients, ensuring every project milestone aligned with their strategic vision.• I increased production output by 251% within a year by transforming underperforming operations into a high-efficiency delivery model.• I scaled team capacity by 220%, growing from 25 to 80+ resources globally, through strategic outsourcing and process optimization.• I delivered a 114% YoY increase in billable revenue by refining workflows, maintaining quality standards, and expanding project scope.• I rescued a struggling project by stepping into a leadership role, restoring client trust, and meeting aggressive deliverables across five cities.

Mobile, Alabama

As the founder of Willie’s Place, I turned a vision into reality, establishing a thriving downtown bar known for its exceptional customer service and operational excellence. From overseeing renovations to developing innovative marketing campaigns, I built a business that became a cornerstone of the community.• I drove a 36% increase in annual sales within the first year by redefining target demographics and launching creative social media campaigns.• I elevated the bar’s market presence by leveraging SEO strategies, Facebook ad campaigns, and partnerships with local radio stations to build brand awareness.• I developed scalable operational processes and trained a 10-member team to ensure efficiency, profitability, and exceptional customer experiences.• I laid the groundwork for long-term success, earning a "Best New Bar" accolade post-sale, which underscored the strength of the business model I created.

Mobile, Alabama, United States

I led multimillion-dollar projects for AT&T’s wireless, wireline, and U-Verse backend infrastructure, driving system upgrades and operational enhancements to support scalability and performance. My focus on collaboration and innovation enabled AT&T to expand its product offerings and capture new market opportunities.• I executed a $25M U-Verse Business Voice program, coordinating efforts across 800 resources and over 160 interconnected systems to deliver seamless solutions for small business clients.• I developed the $7M “National Dashboard 360” application, reducing call handling times and boosting upsell conversions by streamlining customer service operations.

Ba, Communications - Minor - Journalism

Activities and Societies: Deans List Alpha Tau Omega, Baseball Letterman

General Studies

Activities and Societies: Baseball Scholarship, Letterman