Greg Garner Email & Phone Number

Buntingford, England, United Kingdom

Hertford, England, United Kingdom

My role involves the following: Administration of the commercial fleet book of business which is the largest account within our portfolio totalling over £3 million in revenue. I manage the relationship between clients and insurers autonomously reporting back to Senior Management when appropriate, process requested MTAs and deal with policy queries.Managing relationships and ensuring high renewal retention. Building and enhancing relationships within the Lloyds & composite markets that has enabled us to gain access to previously unavailable schemes & insurers allowing new business & commercial development. Performing a comprehensive marketing exercise to obtain the best possible terms. As well as my own renewal allocation, I am responsible for managing Broking Managers & Directors clients within my portfolio.GAP analysis and sales matching with the objective being to cross-sell policies such as: D&O, Cyber, PL, EL, Plant & Machinery. This is to ensure all clients potential areas of exposure are assessed and the client made aware of any potential exposure in their insurance portfolio.Key Achievement:With regards to the book of business that I was responsible for administering I achieved over a 90% renewal retention rate.

Romford, United Kingdom

My role involved:Developing and maintaining relations within our portfolio of Insurers in order to secure the best terms possible for our customers.Piloted & initiated a referrals unit called “HUB” consisting of a four-man task force responsible for the development and implementation of company procedure in relation to any new business, renewal or MTA referrals.HUB operated as an Internal Underwriting Team, with the explicit intention of matching the correct client with the correct Insurer via detailed client needs analysis and an in-depth understanding of client products to ensure continued account growth and to minimise policy cancellations.Within HUB my responsibility was client management within a number of classes of business but chiefly the motor trade book. Other classes of business being distressed private car and CV, high net worth private car, celebrity and sports persons private car, classic car, commercial combined, PL and EL, goods in transit, family fleet, taxi, minibus and courier. HUB carries out all internal compliance and validation checks to ensure risk suitability and will liaise directly with all relevant Section Managers through the established internal processes if any issues arise. As part of a five person team I have contributed towards the development of the internal bespoke quotation system and private car aggregator in order to try and make a more user friendly customer facing system.I championed Staff education and personal development resulting in consistently improved retention rates. Working with staff members on their understanding of clients risks and requirements was a key element to my success.Key Achievement:With the design & implementation of HUB we managed to reduce the cancellation rate of new business by 41%, due to the underwriting procedures implemented prior to the risk going on cover.

Great Hallingbury, Essex, United Kingdom

My role involved the following:Quotations: Offering quotations to commercial and domestic clients via the telephone or email and giving technical product information. Clients were contacted in a direct capacity in order that we could understand their specific set of requirements to ensure the feasibility of a potential installation.Contact Development: Using the database to contact historical leads and cold calling new clients by gaining access to the key decision makers within the organisation being targeted.Trade Shows: Attended industry focused shows in order to raise our brand awareness within the commercial sector, this involved live product demonstrations and ability to explain the technical benefits of the product being offered.Installation, Breakdown and Service Scheduling: Ensure that the daily diaries for the installation/service team were kept up to date to ensure that all jobs were carried out as scheduled and deadlines were adhered to.Key AchievementGaining access to some key decision makers with major facilities management companies such as Interserve and Mitie. This gave us the opportunity to tender for major contracts nationwide for new and existing business and got us listed as one of their preferred suppliers.

Buntingford, Hertfordshire

• Forging strong and lasting relationships with a large network of travel agents by offering sound advice, supporting their needs and rapidly resolving any queries or complaints.• Contracting properties through the successful negotiation of competitive rates with suppliers.• Identifying and targeting new business opportunities and income streams through effective networking at all levels.• Managing a cross departmental team, supporting their continued supervision and development needs.• Analysing, forecasting and reporting on sales trends and achieved figures to board level management on a monthly basis.• Contributing to the implementation of health and safety procedures for overseas products.• Travelling extensively abroad to source product and also to meet with clients.Key Achievements:• Attracting large corporate organisations to trade such as Thomas Cook, Global Travel Group, Hays Travel Group and Co-op Travel.

Enfield

My role involved the following:Reporting directly to the Board of Directors with responsibility for a large portfolio of clients for all aspects of Motor Trade insurance including: high net worth fleet business, courier, self-drive hire, commercial vehicle, haulage, liability (PL & EL), material damage, internal risks, business interruption, buildings and contents and special type vehicles, driving schools and blue light vehicles along with specialised scheme business including taxi and market traders.Assessing risk levels in line with organisational guidelines and acting as a direct catalyst for non standard risk referrals between the Underwriters based in Gibraltar and the implementation of their requirements in the UK based office.Generating new business through the identification and development of potential key accounts and ensuring a high level of customer service and renewal retention.Recruiting and leading a team of employees, overseeing their continued reviews, training, development and performance to a high standard.Effectively calculating claims experiences, resolving policy issues, issuing policy endorsements, interpretation of policy wordings for Underwriting Assistants and Technicians and ensuring continued compliance with FCA guidelines.Managing a team of ten consisting of six new business consultants and four renewal clerks ensuring that enquiries were quoted within the Insurers underwriting criteria and renewal business and admin queries were processed within the designated time frames as set by the company.Working directly with Brokers and Underwriters particularly on non-conforming cases and working within delegated authority parameters.Formulating and adhering to Service Level Agreements set in line with the company’s internal working ethos and internal working practices.