Solutions Engineer
CurrentProject Manager, Solutions Engineer Broadcast Automation & Closed Caption • PROJECT MANAGER AND ENGINEERING SUPPORT FOR CURRENT CUSTOMERS AND POTENTIAL NEW CUSTOMERS.• CREATE VISIO DRAWINGS, SPREADSHEETS AND OTHER DOCUMENTATION TO INFORM AND KEEP PROJECTS WITHIN THE SCHEDULE AND SCOPE OF WORK. • SCHEDULE WEEKLY CALLS WITH CUSTOM & ENGINEERS DURING COMMISSIONING OF NEW SYSTEMS • RESPONSIBILITIES INCLUDE ANSWERING CUSTOMER CALLS AND TROUBLESHOOTING CURRENT ISSUES AND UPDATING TO THE LATEST SOFTWARE .• PRIORITIZES DAILY TASKS FOR THE ENGINEERING AND SALES TEAMS.• ATTEND WEEKLY ENGINEERING AND PROJECT CALLS TO KEEP EVERYONE UPDATE ON PROJECTS AND ENGINEERING TICKETS • CREATE CUSTOM DEMONSTRATIONS FOR SALES PRESENTATIONS FOR OAYS AUTOMATION VOCAPTION CLOSED CAPTION SOFTWARE .• ASSISTS WITH TECHNICAL TRAINING INITIATIVES TO ENSURE CUSTOMERS & STAFF MEMBERS HAVE AN UNDERSTANDING OF AUTOMATION AND CLOSED CAPTIONING SYSTEMS .• RESPONSIBLE FOR HARDWARE, SOFTWARE, ROUTING, TRANSCODING AND ADDITIONAL TASKS PRIOR TO SEND SYSTEMS TO NEW & CURRENT CUSTOMERS • ASSISTS WITH CREATING SOP FOR NEW PROCESSES AND WORKFLOWS..