Greg Godwin Email & Phone Number

Overland Park, Kansas, United States

Worked and over saw numerous projects and responsible to report to directors on progress. Brought together groups within T-Mobile with conference calls and zoom to perpetuate project completions. Used detailed Project plans [Microsoft project, Gant charts and Jira] to stay and remain organized through-out all phases. Keep weekly slide presentations for upper management. Provided reports throughout the week and months to upper management on issues and changes that occurred and detailed plans for acceleration/pauses. Planned and initiated strategic and operational metrics [weekly, monthly]. Worked on environmental projects such as: Sustainable gardens, community food banks and start other environmental projects. Managed Domestic and International [wireline/wireless] along with special projects.

Overland Park

Over saw numerous high- profile customers such as ALU Alcatel-Lucent, Samsung, Ericsson and Mobility on for processing and approving exceptions to the specifications and standards for site development and turn- up for each site. Providing new search rings and then candidates for each site and making sure The GC has the order in full working condition. Worked with Sprints Change control Board to monitor and correct Mini and Macro cell sites. This included having daily/weekly meetings to ensure all site are moving and are being approved by the correct groups. Work with numerous internal Sprint groups and outside groups to ensure Cell sites are correct and budgeted on time. Team leads for Root drives and Nielson which provides Cell coverage per city and area. Training and forecasting lead which included working with OEM’s and other outside companies to secure all training needs such as OSHA-10, VOLTE and First aid training. This included being on the Governance board of Sprint training and attending meeting with HR to ensure all needs have been met. Provide timely purchase orders for Mobility and track each entry to completion.

Mission, Kansas, United States

Assess client business systems and effectively integrate applicable hardware and software solutions. Worked and managed numerous projects from software upgrades to additional products. On average worked on 12 to 15 software and 70 to 80 add on product at one time throughout the weeks and months. Serve as a liaison between the customer and internal teams throughout the implementation life cycle. Coordinate project schedules and facilitate tasks with multiple departments and ensure all project phases are documented and completed properly. Work with customers to gather, manage, and prioritize requirements. Prepare customer specification documents, interface documents, business rules, data mapping, and other. Documentation as necessary for development teams. Worked pro-actively resolve conflicts, handle ambiguity and facilitate groups to achieve objectives. Maintain knowledge of all company products in order to conduct effective installations. Manage multiple customer accounts throughout implementation. Traveled to meet with new customers and gather site-specific information.

Overland Park, Kansas, United States

I was responsible for facilitating meetings with numerous vendors [internal and external] either on the phone or in person and manage the customer’s expectations. This also included traveling to customer’s locations in and around the area abroad. Helped form and lead the escalation team through 2006 to 2009. This team and I were a 24/7-hour operations and dealt with very high-level issues up to V.P. level. Responsible for multiple million-dollar budgets for clients. Analyzes and revise all new and existing method and procedures and write new documentation as needed. Work very closely with IT to determine outages and to keep the operation functional 24/7. Operated the Rate Center Team, Quality Control team, LEC Management and IP/IBP trunking team within COM/Cable group with numerous direct reports. Since 2006 I was involved with Customer migrations such as Sudden link, WOW and TWC [Time Warner Cable] into Sprints network. Also helped support the port out team which in turn is porting out TWC customers and has up to date over 2.5 million. customers ported. This team managed the customer expectations by tracking all migrations that had issues and resolving them with customer care group. Coordination of multiple activities was also done by creating numerous spreadsheets with core responsibilities going to team leads and myself. Provided numerous reports throughout the week to upper management on issues and changes that occurred. Volunteered to manage and improve the Rate Center team, by taking on extra work that included all address validations from Sprints wireline account teams (Broadband and Narrowband). Produce weekly reports on production, SLA’s and daily operations for upper management for review. Responsible for transformation and globalization of my currents teams to align headcount with the present 2011 model. Also work closely with our 911 group to ensure Map Information/Rate Center is correct. Assisted the managerial decisions

Overland Park, Kansas, United States

Managed teams up to 50 people at once and maintained reports on each to upper management. Worked as a lead supervisor to maintain weekly training and process improvements. Maintain metrics as part of daily routine and evaluate metrics that are not within customer expectations. Founder and Supervisor of the escalation [EXTRA] team from January 2006 to October 28th 2008. Managed the escalation team from the conception and also incorporated, ACD, TRS and reporting on call services for our cable partners. Doing quarterly link reviews for the FTE [12 to 20] employees and training new hires. Hiring of numerous full-time employees, which includes conducting interviews and the evaluations of all CLNP candidates. Responsible for the transition plan with the CRC on the TRS trouble tickets and ACD functions, and to monitor the progress to let upper management know of all the measurement changes and trends that occur. Working with the 911 group to implement process improvements and assist with training CLNP/COM on new system enhancements that are introduced.

Overland Park, Kansas, United States

Managed the INAC reporting and training process [ARF’s] for the SOA system and defined specific M&P requirements for internal and external use for the provisioners to ensure effective productivity. Provided analyst support for two markets and provided detailed exception reports daily to upper management on both the Sprint side and TWC. Assisted in interviewing and hiring of 50 full time provisioners and also provided guidance and training in the WOW market. Acting Supervisor responsibilities included: Daily attendance, ACD records, training and productivity reports. Responsible for provisioning all LNP orders such as: LTD, Project Ed and Time Warner cable orders to completion, and also working LIDB [Line information data base] orders. Assisted in the job shadowing, training of new hires, and the reorganization of department M&P’s. Assisted in major cutovers for LNP with numerous CLECs and Managed timelines with reference to LNP porting rules. Received the CSO “Drivers of Excellence” Award for being trained on LIDB in a very short time and using the knowledge to interact with INAC’s customers.