Greg Goodwin Email & Phone Number

Cedar Park, TX, US

• Employ people-leadership skills by modeling exceptional interpersonal relationship abilities to navigate employee, guest, and vendor relationships, driving organizational success
• Facilitate month-to-month sales growth by fostering a customer-focused environment and cost controls, creating a path towards profitability within a new organization through exceptional guest service
• Design and implement hiring and onboarding policies for 65 employees across the front and back of the house by crafting staffing targets, position descriptions, and training materials
• Develop operational systems, equipment maintenance schedules, and troubleshooting strategies to prevent breakdowns, maintaining high levels of customer service and satisfaction

Lake Jackson, TX, US

• Led in sales and service growth through day-to-day operational leadership across 5 different high-volume convenience, food service, merchandise, and fuel locations, improving performance and reducing turnover
• Implemented company strategies to improve sales by focusing on customer needs and targeted promotion, improving revenues to $65M not including fuel sales
• Optimized performance and reduced labor costs through budget-aligned scheduling and targeted staff training
• Constructed a talent pipeline from 400+ supervised employees by coaching and mentoring team members to promotions, building long-term company success across the network of stores

Austin, TX, US

• Guided overall day-to-day operations across 13 locations through guideline establishment, talent development, and performance evaluation to foster financial and service-based success
• Boosted employee retention by navigating staff issues and creating clear expectations for performance, forging a collective partnership for positive communication, advancement, sales, and service
• Coordinated the opening of new units by managing the planning, permitting, and budgeting processes
• Navigated two broad-line vendor transitions by building price lists, products comparisons, and operations process summaries to negotiate essential change steps while maintaining optimum levels of quality and service

Austin, Texas, US