Greg Griffith Email & Phone Number

Youngstown, Oh

Youngstown, Ohio, United States

Youngstown, Ohio, United States

Youngstown, Ohio, United States

Boardman, Ohio

This position is responsible for overseeing all aspects of MicroMD hardware and software infrastructure. It has became a jack of all trades position within the company and has allowed me to develop and grow my skills over the years. • Manage Active Directory, DHCP, DNS, Group Policy Management and various it other parts of a Windows Domain Environment. • Implement, manage and maintain virtual infrastructure (Vmware and Vsphere) • Responsible for management and implementation of all LAN and WAN connections. Including HP/Cisco Switches and Watchguard Firewalls. • Manage remote connectivity of users through VPN’s and Citrix Xenapp/XenDesktop. • Maintain and Manage SAN and NAS Storage Solutions(HP and Synology). Implement new solutions as needed. • Manage backups of Virtual and Physical Servers through Veeam. Implement and manage existing DR Policies. Create new ones as needed. • Helpdesk support for internal user issues and client escalated issues. • Formally responsible for maintaining all aspects of a server room environment including generator and cooling coverage, along with battery backups. Equipment has now been moved to an offsite datacenter due to downsizing of previous location. • Use monitoring tools to evaluate server health and make proactive changes to ensure stability and avoid outages for both internal MicroMD Systems and MicroMD Cloud. (Uptime Infrastructure monitor and Solar winds) • Manage a separate remote Windows Environment of 60+ servers and 1400+ users that requires 24/7 uptime and access . Responsible for all aspects of MicroMD Cloud from User Management to Server implementation. Resolve escalated issues for clients and support staff within MicroMD Cloud. Implement new and existing MicroMD clients into our Cloud solution. Upgrade existing MicroMD software and implement partner solutions as needed.

Boardman, Ohio

• Troubleshoot in house and hosted environment issues via helpdesk ticketing system• Responsible for assisting 60+ employees with technical issues• Work closely with the Network Administrator during network maintenance, implementation of new hardware & troubleshooting network issues.• Provide troubleshooting & support on Citrix hosted environment running on XenApp 6.5• Responsible for new client installs & upgrades to hosted SQL based client-server environment.• Filled in for Network Administrator for 2 months while searching for a replacement.• Provide remote support for 6+ sales people 24/7.• Assisted with implementation of Avaya VOIP Phone System• Implement and maintain on and off-site hardware• Utilize Microsoft Active Directory (AD) to manage policies, objects, users and groups

Youngstown, Ohio Area

•Trained new/existing customers & employees on Lizzy Business System•Troubleshot business system for new & existing customers•Implement hardware via remote connection•Skills: Diagnose Web Browser Issues(Chrome, Firefox, IE), Installation &Troubleshooting of Hardware(Zebra Barcode Printers, POS Scanners, Desktop Printers, Bluetooth Devices, Workstations, Laptops), Email Clients(Yahoo, Gmail, Outlook, MSN),Hardware Consulting, Microsoft Operating Systems(Windows XP, Windows Vista, Windows 7, Server 2000, Server 2008), Debian Linux, Skype, Software Testing, Creating Support Tickets & Ticket Escalation, Antivirus Troubleshooting(AVG, Avast, Symantec, Kasperky, Windows Defender, Trend Micro), VNC, Mikogo, Microsoft Office Suite(Word,Excel,Outlook,Powerpoint)

Salem, Ohio

• Implemented, troubleshot and maintained the hospitals many hardware devices. • Provided face to face end user support.• Assist Network Administrator & Application Administrators with new software and hardware upgrades.• Skills: Implementation & Troubleshooting of New Hardware in Hospital Environment(Workstations, Laptops, Tablet PC's, Barcode Scanners, IPads, Android Devices, Medical Carts, Printers, IP Phones, Computers On Wheels, Timeclocks, Projectors) Cable Management, Workstation Replacement, Acronis Imaging, Printer Setup & Troubleshooting(Maintenance Kits, Part Replacement, Network Implementation), Diagnose Hardware & Software Issues, Software Upgrades, On Call, Network Troubleshooting, Wireless(Troubleshooting existing AP's & Adding new ones), Training & Interacting with End User's on existing Hardware & Software, Working in a Team Environment.

Salem, Ohio

• Support the Hospitals many users with hardware & software troubleshooting.• Maintain & Backup Servers• Complete Daily Tasks & Provide Excellent Customer Service to end users• Skills: 24/7 Support, Server Farm Experience(Rebooting of Servers, Tape Backups, Tape Rotation), VMWare(VMSphere),Track It(Helpdesk Ticketing System), End User Inbound/Outbound Calls, Active Directory, MS Office(Excel, Word, Powerpoint, Access, Outlook), Symantec Antivirus, Documentation of Procedures, Escalation of Tickets, Assisting other Techs in Daily Procedures, Microsoft Operating Systems(Windows XP, Windows 7, Windows 2000, Server 2003, Server 2008), McKesson Application Troubleshooting, End User Customer Service, Assist in Software Patching & Upgrades, Assist Department with Downtime Procedures, working in a Team Environment.