Greg Griffith Email & Phone Number

Los Angeles, CA, US

Los Angeles Metropolitan Area

Santa Monica, California, United States

Sherman Oaks, CA

• Inspect new client contracts, and verify that contractual conditions and obligations are completed
• Developed a new document request procedure that optimized workflow by consolidating similar requests to a single spreadsheet; reducing time spent on individual requests
• Conceptualize new processes and procedures with the operations team; then advise employees on how to perform these changes
• Communicate higher-level client needs to operations, assisting with escalated client requests and complaints

Woodland Hills, CA

• Evaluated digital and written correspondence for potential legal threats and escalation
• Reviewed offers of settlement and direct payment inquiries, and when necessary, forwarded them to clients for approval
• Contacted clients for vital documents, and used them to validate balances assigned for collection
• Mediated communication between clients and operations management to ensure efficiency and cohesiveness
• Maintained client contact relationships, and answered any questions relating to their files or Caine & Weiner company policies

Woodland Hills, CA

• Created and maintained the master schedule, business inventory, and employee productivity report
• Organized and distributed new business, correspondence, and monthly reports to all floor employees
• Processed bankruptcy filings, death certificates, and credit disputes to ensure compliance and accurate credit reporting

Los Angeles, CA

• Secured silent auction items for the GLAAD Media Awards, contributing to an inventory with a retail value of $356,000, an increase of over $136,000 over the prior year
• Liaised with donors and partners regarding any information related to their donation and the GLAAD Media Awards
• Created and maintained donation inventory for both Los Angeles and New York Media Awards
• Customized benefits handbooks for partners, ensuring understanding of event times and execution of benefits
• Systematized the donation inventory to the online live auction system (Bidpal)

• Documented esports events for the NA and EU LCS brackets by populating match data, players, bans, and champion selections.
• Updated the tournament match ticker with game results using the Gosu Gamers staff functions.
• Coordinated with team members to establish schedule coverage responsibilities.
• Monitored and notified website management of errors and coding malfunctions.
• Assisted with the maintenance of website databases for players, teams, and upcoming events.

Westlake Village, CA

• Assisted with the creation of menu items and event layout for corporate and private events of 1000+ attendees.
• Prepared high-quality meals on and off-site to meet event deadlines and expectations.
• Executed exemplary customer service to exceed client’s expectations in providing a seamless event.

Encino, CA

• Assisted customers over the phone with questions in regard to service
• Answered phones and directed calls to appropriate departments
• Resolved issues completely and thoroughly in a fast passed environment
• Responded to user complaints in a timely and professional manner
• Contacted appropriate departments regarding service issues that required attention
• Handled classified medical information

Bachelor Of Arts - Ba, Cinema And Television Arts - Electronic Media Management

Activities and Societies: Golden Key International Honour Society - Dean's List 2016

General Studies

Diploma, Culinary Arts And Related Services