Greg Halling Email & Phone Number

Broomfield, Colorado, United States

My single most important objective is to ensure that our customers achieve their desired outcomes from our technical support team. Responsibility includes but not limited to the following;Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.Contributes to team effort by accomplishing related results as needed.

Broomfield, Colorado, United States

My single most important objective is to ensure that our customers achieve their desired outcomes from our technical support team. Responsibility includes but not limited to the following;Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.Contributes to team effort by accomplishing related results as needed.

My single most important objective is to ensure that our customers achieve their desired outcomes from our technical support team. Responsibility includes but not limited to the following;Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.Contributes to team effort by accomplishing related results as needed.

I manage several teams of direct reports within the Support department while motivating and driving team morale and retention. I also attend product meetings to offer input on product roadmap decisions, customer escalations, and implementation and training suggestions while supporting the vision, direction and culture of ZOLL. Another part of my job is to work strategically with the Support Director to create, deliver and drive new processes and procedures within the Support organization.

A team leader is someone who provides direction, instructions and guidance to a group of individuals, who can also be known as a team lead, for the purpose of achieving a certain goal. An effective leader will know their team members strengths, weaknesses and motivations. Team leaders serve various roles in an organization. Their job is to get tasks done by using all of the resources available to them, including other employees or team members. Working as a team leader is all about organization, delegation, management and performance monitoring. Team leaders oversee projects and supervise the day-to-day operations of their team, making sure everyone is pulling their weight, distributing the workload evenly and making sure motivation and performance levels are maintained. Below is a list of some important responsibilities a team leader must often take on.

Provided first and second level support for issues presented by the customers, clients and our implementation specialists with the proven ability to handle a high volume of calls in a fast-paced environment for an array of EMS software applications on a variety of hardware systems. Recognized as a self motivated team member on the Field Data team which covets extremely complex and highly configurable software applications. Installed and managed customer's SQL databases by performing database backups and restores, properly detaching/attaching databases, granting permissions, and running complex SQL statements to troubleshoot and correct invalid data. Conducted customer training, configuration of software, troubleshooting Crystal Reports, performing upgrades of software, new installs, and handling of all customer service and technical issues for clients. Produced technical documentation for customers and support team knowledge base.

Provided first and second level support for issues presented by the customers, clients and our implementation specialists with the proven ability to handle a high volume of calls in a fast-paced environment for an array of EMS software applications on a variety of hardware systems. Recognized as a self motivated team member on the Field Data team which covets extremely complex and highly configurable software applications. Installed and managed customer's SQL databases by performing database backups and restores, properly detaching/attaching databases, granting permissions, and running complex SQL statements to troubleshoot and correct invalid data. Conducted customer training, configuration of software, troubleshooting Crystal Reports, performing upgrades of software, new installs, and handling of all customer service and technical issues for clients. Produced technical documentation for customers and support team knowledge base.

Deploying Motorola Solutions software and services to the public safety market. The Public Safety Application System Technologies is a front-line customer facing position that installs and configures the hardware and software used in customer implementations. System Technologist is responsible for participating on project teams to help define and review the technical solutions for the project, staging of system hardware, installation of Motorola Solutions and 3rd party products. System Technologist also has duties to provide assistance to technical support for escalated issues. System Technologist performs these tasks at the customer locations and remotely from their work location.