Zach Garia Email & Phone Number

Greater Pittsburgh Area

- Application support for both SaaS products and Mobile installed modules daily- Advanced troubleshooting methods to provide technical software and application support to ZOLL Data Systems clients.- Diagnose, service, and provide solutions for a variety of highly technical issues including new software installs, configurations, and upgrades, network, and system connectivity issues, etc.- Utilize Salesforce to create and resolve support tickets via internal partners, phone, email, and click to chat, consistently ensuring high quality while meeting established SLAs- Work with engineering to identify bugs and client enhancement requests - On-call rotations

Northeast Region

- Installed, configured and maintained Primex proprietary environmental monitoring systems for customers to protect their medical assets. - Diagnosed complex hardware and software problems, identified solutions and implemented them quickly.- Collaborated with hospital network engineers to ensure successful completion of large projects within deadlines.- Created detailed documentation of customer interactions including issue resolution steps taken.- Identified potential areas of improvement in existing processes and proposed modifications accordingly.- Trained users on maintenance and troubleshooting of equipment

Pittsburgh, Pa

Implementing autonomous robot delivery systems in hospitals and industrial environments throughout the 48 contiguous states and abroad. Working with Project managers and clients to tailor our robots to the clients needs. Provide feedback to various engineering groups and help devise a workable solutions. Distribute software and configuration changes to remote sites.- Tailor autonomous robotic systems installations in healthcare and industrial environments to best suit the needs of the customer- Work with Software developers, Mechanical and Electrical engineers, and IT to provide custom solutions- Support and maintain Hardware and Software in healthcare and industrial environments- Report to Project and Account managers regarding issues, concerns, and customer requests- Work alone or with a team to install and support customer sites