Justin Ruby Email & Phone Number

Little Elm, Texas, United States

I am called upon by Good Gamer Group to test unreleased games, articulately answer questions, and give meaningful and constructive feedback based on my preferences as a gamer.

Serve as the primary point of contact for escalated technical issues from Tier 1 support, demonstrating strong problem-solving skills and technical expertise to resolve issues efficientlyConduct thorough investigation and analysis of reported incidents, utilizing diagnostic tools and resources to identify root causes and implement appropriate solutionsDocument troubleshooting procedures, solutions, and best practices to create a knowledge base for future reference and training purposesDeliver exceptional customer service by ensuring a positive experience for clients through effective communication, empathy, and professionalism

Provide first-level technical support to residential and business customers, addressing inquiries related to internet connectivity, network configurations, and hardware issues.Diagnose and troubleshoot customer-reported problems, identifying root causes and implementing timely solutions to minimize downtimeCollaborate with cross-functional teams to escalate and resolve complex technical issues, ensuring prompt resolution and customer satisfaction.

Little Elm, Texas, United States

Solution-focused position responsible for ensuring smooth daily operations, a secure store closing each night, and positive customer experiences for every customer interaction. Supervised and communicated with diverse team of associates to maximize efficiency of daily operational processes and successful completion of critical tasks.Actively listened to customers to propose solutions ensuring customers had a positive experience.

Frisco, Texas, United States

Delivered exceptional customer service, maintaining a 100% positive feedback score through attentive communication, and addressing customer needs.Resolved customer complaints and concerns utilizing active listening and proposing effective solutions.Collaborated with a team of 20+ employees to ensure efficient daily operations, resulting in a 10% improvement in task completion time.

Bachelor Of Science - Bs, Business Computer Information Systems

Associate Of Science - As, Computer And Information Systems Security/Information Assurance, 3.8