After the acquisition of Cartegraph, continued in Customer Success to assist government clients with continued adoption along their journey and identify growth opportunities. A primary solution engineer from medium-sized organizations to large enterprise accounts to minimize churn risk and be a voice of the customer to the products team to improve the user experience.

Manage a portfolio of clients to drive software adoption and customer retention efforts. Communicate with client base to resolve problems, help train on software features, or coach to develop measurable goals. Internally work with Sales, Marketing, and Product teams to provide customer feedback for product improvement. Utilize Gainsight, Salesforce, and Pendo to identify usage trends and identify potential issues.

As a hybrid project manager and implementation specialist, provide guidance and training to local government clients for implementation of a SAAS enterprise software solution for tracking public infrastructure and reporting on operational costs and needs. Conducted weekly client meetings, scheduled database conversions, performed software configurations, and updated Salesforce for project tracking.

Implement SAAS solution and provide training to local government clients for managing public infrastructure assets as well as reporting on operational costs and needs. Worked with Directors, Supervisors, and end users to identify workflow and data requirements for successful project completion. Also provided support for converting databases from legacy application to SAAS SQL database. Other duties included setting up succesul integrations.

Acting as a consultant, provide website support services for the AgriSafe Network organization. AgriSafe is a national non-profit organization providing information and training services to individuals in the agriculture industry.

Business development activities that included marketing and recruitment of new industry, assist existing manufacturers, respond to request for proposals, develop new marketing materials to attract targeted industries and assist companies with applications. Other responsibilities also included maintaining an available building database, trade show attendance; meet with businesses to assist with their growth needs.

Responsible for the marketing, recruitment of new industry, visiting existing manufacturers, respond to requests for proposals, site selection activities, and assisting companies with applications for state and federal programs. Supported regional initiatives such as regional marketing with five other counties known as the Cedar Valley Regional Partnership. Activities include trade shows and site consultant visits.

Assisted member governments and agencies with strategic plans, assist communities with prospect responses, and grant writing. Coordinated and developed long and short-term projects and activities such as a regional workforce development plan, economic development planning, and industrial park development. Public speaking engagements included civic clubs, USDA national conference, and to U.S. Congressional staff