Greg Harder Email & Phone Number

Vancouver, Wa, Us

Portland, Oregon Area

- Provide guidance to Software QA Test Technicians working in the SQA lab, and lead test activities related to function, compatibility, and interoperability testing of drivers, firmware, hardware, software, and applications in both desktop and mobile environments.- Lead the lab in setting up and configuring computer hardware, applications, and peripherals for testing.- Develop and execute test procedures for testing of all of Wacom's branded hardware drivers and software. - Maintain tests within the test case management software. - Develop and present test reports for each driver and/or software release. - Perform integration testing with third-party applications and branded hardware.- Assist technical support with troubleshooting issues they're unable to resolve for customers.- Assist third-party developers with troubleshooting issues they've encountered with Wacom products within their own applications.- Troubleshoot hardware issues found with development samples, including but not limited to: driver issues, wired and wireless networking, enterprise network integration, device storage, OS stability, battery longevity, and physical hardware.

Portland, Oregon Area

- Develop and execute test procedures for testing of all of Wacom's branded hardware drivers and software.- Maintain tests within the test case management software. - Develop and present test reports for each driver and/or software release. - Test Wacom and contractor produced software (drivers and control panel), firmware, hardware, and applications according to project test plans and test procedures located in Test Case Management system.- Perform integration testing with third-party applications and branded hardware. - Assist technical support with troubleshooting issues they're unable to resolve for customers.- Assist third-party developers with troubleshooting issues they've encountered with Wacom products within their own applications. - Troubleshoot hardware issues found with development samples, including but not limited to: driver issues, wired and wireless networking, enterprise network integration, device storage, OS stability, battery longevity, and physical hardware.

Portland, Oregon Area

- Test Wacom and contractor produced software (drivers and control panel), firmware, hardware, and applications according to project test plans and test procedures located in Test Case Management system.- Perform integration testing with third-party applications and branded hardware. - Assist technical support with troubleshooting issues they're unable to resolve for customers. - Assist third-party developers with troubleshooting issues they've encountered with Wacom products within their own applications. - Troubleshoot hardware issues found with development samples, including but not limited to: driver issues, wired and wireless networking, enterprise network integration, device storage, OS stability, battery longevity, and physical hardware.

Vancouver, Wa

- Train new and existing customer care technicians and sales associates. - Take escalated calls and emails as well as assist junior technicians in troubleshooting difficult issues. - Assign a daily allotment of emails to junior technicians. - Work with the Engineering and Software Quality departments to provide common issues and feedback from customers, as well as receiving training on more difficult issues. - Provide Wacom customers with technical support for their purchased product on a variety of operating systems via phone and email; assisting with device hardware, wireless networking, and accompanying software.- Record conversations and customer info within Wacom's Customer Resource Management system.

Vancouver, Wa

- Provide Wacom customers with technical support for their purchased product on a variety of operating systems via phone and email; assisting with device hardware, wireless networking, and accompanying software.- Record conversations and customer info within Wacom's Customer Resource Management system.

Vancouver, Wa

- Provide network, hardware, and software support for three elementary schools, including 75-80 staff and 1400 students, during the school year; plus desktop support and hardware distribution management for the School District’s Central IT office during the summer. - Specific duties included, both local and remote: wireless and wired network setup and maintenance, desktop support, Zenworks imaging, local and networked domain printer support, hardware purchasing, software installation, hardware repair and maintenance, IT group leadership, and yearly inventory reports.

Vancouver, Wa

First assist the Technology Assistant of Fort Vancouver High School as needed, then work through assigned Helpdesk tickets at the District Office; providing desktop and printer support, setting up new equipment, and assembling ethernet cables by hand.