Field service support, customer support, and production line support of Glass cockpit modifications that include ProLine21 and Universal avionics UNS-FMS integration/installations.

Utilized organization and systems to drive reduction in customer complaints year over year. Proactive quality utilizing product quality health index, developing a supplier management program, creating the systems to support the organization that drove improvement of ~50% reduction In 2004, ~10% in 2005, and are on track to achieve ~40% for 2006. All of this was accomplished while volume and market share was increasing. Project managed and designed electrical layouts for multiple semiconductor fab delivery equipment sets for key customers in Asia, Europe, and North America. Installed, tested and terminated communication for the equipment sets that included bulk delivery, valve manifold boxes, intermediate delivery systems and communication systems.

Provided on-site troubleshooting, repair, and technical support for computer hardware and software. Installed and tested network systems including all peripherals and their associated wiring.

Provided test, calibration, research and development support for aircraft engine components. Overhauled and repaired fuel components, electrical components, and wiring harnesses. Responsible for mechanical and electrical troubleshooting, calibration and functional test certification.

Honorable dischargeRepair, installation, troubleshooting and functional testing of aircraft flight controls, instrumentation, navigation systems, integrated avionic systems, associated components, computers and wiring harnesses on F-111 and F-16 aircraft. Strong technical aptitude and professionalism allowed me to obtain and utilize "Red X" sign off authority without meeting the required rank. Provided training to transitioning specialists from other aircraft. Created a flight control electrical modification that was approved and adopted by General Dynamics. Worked with the General Dynamic technical representative to transition Florida State National Guard from F-106 to F-16 aircraft. Provided technical support, training, and troubleshooting to ensure F-16 aircraft could maintain alert status for the National Guard.