Greg Hoffman Email & Phone Number

New York, Ny

A results-driven professional with a proven ability to lead communication strategies that enhance customer engagement and satisfaction. Experienced in building strong relationships with key stakeholders and cross-functional teams to drive seamless collaboration and successful project outcomes. Skilled in business development, including negotiating and executing agreements, expediting project installations, and turning underperforming accounts into profitable revenue streams. A proven innovator in streamlining project closeout processes, improving efficiency, and reducing turnaround times. Committed to operational excellence through effective documentation and strategic planning.

New York, United States

Highly skilled in providing extensive support to the largest revenue-driven accounts in Boingo’s history, overseeing major projects across North America that accounted for 60% of the company’s total revenue. Acted as the Voice of the Customer, led successful customer journeys, and maintained robust partnerships to ensure continuous growth. Expertly managed cross-functional teams, including project management, operations, construction, product, and business development, to achieve key deliverables on schedule. Owned all contract deliverables, ensuring timely fulfillment and compliance, even for complex agreements averaging 580 pages. Achieved 100% customer retention and renewals in 2021 and 2022 by actively listening to customers, identifying inefficiencies, and streamlining processes to boost overall satisfaction.

New York, Ny

Deliver best-in-class customer experience by ensuring services provided to portfolio of enterprise accounts meets contracted requirements and exceeds customer expectations. Maintain a value added relationship with key customer stakeholders and executives by building and maintaining customer service relationship, driving company methodology and promoting accountability. Ensure service commitments are met to aid in retaining customers business and providing the conditions to build customer confidence for future revenue growth. Engage in the development of the customer’s business strategy to provide industry and technology expertise to meet customers needs

New York, Ny

Assisted with the successful launch of a customer-centric department, with a sharp focus on enhancing customer retention, nurturing relationships, and driving revenue growth. Played a pivotal role in reshaping and redefining the customer journey, resulting in heightened loyalty and a marked reduction in churn rates. Skillfully managed a portfolio of Small and Medium-sized Business (SMB) accounts, collectively generating an annual revenue of $15 million.

Managed day-to-day marketing operations including, strategic sponsorship budget allocation, partnership/vendor management and internal and external event fulfillment. Oversaw marketing strategy, campaign execution and competitive research. Approached each project with a healthy blend of creativity and analytics while supporting sales with promotions and key deliverables such as client communications and product support.

Responsible for managing digital advertising campaigns on the Newsday digital platform. Reviewed trends and analytics to identify campaign success and make recommendations for areas of improvement for the best customer ROI.

New York, Ny

New York, Ny

Columbia, Sc

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New York, Ny

Bachelors In Science, Sport And Entertainment Management

Activities and Societies: • Pi Kappa Phi • Greek Council Chairman • Sport and Entertainment club • International Conference on Sport &.

Bachelors