Greg Holman Email & Phone Number

Indianapolis, Indiana, United States

Indianapolis, Indiana, United States

• Presided over a thriving and company record-breaking captive insurance program.• Utilized Salesforce for day-to-day production and reporting to guarantee optimal operation of the programs.• Managed “on target” accident report reserves and achieved a loss ratio of less than 20%.• Reviewed claims for lessees that opted out of the captive insurance program and reduced the average downtime by diligently following up with the third party insurance companies.• Reviewed 200 accident reports per month, including repair estimates, bill of sale, leasing contracts, police reports, and summons, to determine insurance liability.• Negotiated prices of total loss units with salvage companies and drivers to reach the best value for the company.• Designed and coordinated loss run data for the insurance program, presenting the data to the company executives every month using Excel, VBA, and macros.• Applied critical thinking to conserve company expenditures, while supervising insurance compliance for over 2,500 lessees to ensure optimal accident coverage.• Employed state laws and insurance ordinances for protection against fraudulent charges and spending.• Reduce claims cost by achieving 100% subrogation recovery on 90% of automobile property damage claims.• Assisted in any liability insurance litigation for corporate or Auto PD claims.• Elevated customer service performance and increased customer satisfaction ratings.• Streamlined insurance policies and procedures to improve operational efficiency.• Collected insurance information to file claims for damaged idle assets by researching insurance databases and public records.• Utilize Kissflow, Concur and Salesforce for approval status, payments and communicative efforts.• Performed CSR duties alongside insurance department obligations.• Managed traffic in and out of the building as well as supervising idle assets.

Indianapolis, In

• Create physical damage accident reports for over 2,500 drivers on our internal captive insurance program.• Utilize Salesforce for day-to-day production and reporting and negotiated sale prices with salvage vendors to buy total loss units.• Saved $1,000,000 in company money in the first year of the program through data analytics.• Managed “on target” accident report reserves and achieved a loss ratio of less than 30%.• Reviewed 200 accident reports per month, including repair estimates, bill of sale, leasing contracts, police reports, and summons, to determine insurance liability.• Negotiated prices of total loss units with salvage companies and drivers to reach the best value for the company.• Designed and coordinated loss run data for the insurance program, presenting the data to the company executives every month using Excel, VBA, and macros.• Applied critical thinking to conserve company expenditures, while supervising insurance compliance for over 2,500 lessees to ensure optimal accident coverage.• Employed state laws and insurance ordinances for protection against fraudulent charges and spending.• Assisted in any liability insurance litigation for corporate or Auto PD claims.• Elevated customer service performance and increased customer satisfaction ratings.• Streamlined insurance policies and procedures to improve operational efficiency.• Collected insurance information to file claims for damaged idle assets by researching insurance databases and public records.• Trained a team of 12 in the basic function of Class 8 semi-trucks over the course of 2 months.• Review, negotiate, and approved all repair estimates received by the customer service team for cost saving.• Utilize Kissflow, Concur and Salesforce for approval status, payments and communicative efforts.

Indianapolis, Indiana, United States

• Led a group of customer service representatives with the goal of helping broke down drivers in a fleet of over 2,500 lessee.• Trained over 50 team members on new company policies and procedures.• Created class 8 maintenance flyers which helped quell queue calls by 30%.• Handled strenuous, time sensitive and tense conversations with drivers via the phone and in person.• Helm the repair approval process for a fleet of over 5,000 units.• Led the call center as well as help handle over 500 – 1,000 road maintenance breakdown calls per day for lessees in the US and Canada.• Managed payments and billing for services and drivers.• Set and achieved monthly quarterly and annual goals for the team.• After hours claim FOL responsibility for the US and Canada.

Indianapolis, Indiana, United States

Supervised a team of 10 dedicated to servicing a fleet of OTR trucks and trailers. After hours claim FOL responsibility for the US and Canada.Communicate and guide on site adjusters to fulfill needs of after hours claims as well as follow company and DOT procedures depending on the severity of the claim.Helm the repair approval process for a fleet of over 5,000 units.Negotiate estimates with knowledge of class 8 trucks.

Bachelors Of Science In Communication, Communication And Media Studies, 3.8

Associate'S Degree, General Studies, 3.8

Diesel Technology, Diesel Mechanics Technology/Technician