Delivered exceptional, friendly, fast communication and response to up to 20 customers accounts. -Continually met customer demands through dedication to orderbook, whip tracker and action plan reviews. -Coordinated with managing director, production manager and team leaders to ensure the effective Implementation of action plans to deliver customer orders on time. -Managed customer accounts to ensure consistent and proactive updates for urgent orders. -Monitored multiple databases to keep track of all incomplete and completed company stock. -Supported production manager in improving operations and resolving issues to deliver top-notch customer service. -Submitted new purchase requests to maintain optimal levels and meet projected needs.

-Developed expertise and knowledge in government funded training programmes for the unemployed to ensure delivery of outstanding customer services. -Carried out essential interviews to improve day-to-day experiences of students. -Developed targeting strategies which increased enrolment budgeting. -Provided effective and efficient solutions to aid progression in line with student targets. -Suggested additional courses to students, leading to students returning and increased profit. Facilitated the continued learning of students through dedicated approach to learner support. Delivered high-calibre induction and exit interviews

-Oversaw daily operations over 40 customer accounts by signing on and off claimants. -Developed expertise and knowledge in customer support to ensure consistent claimant Accuracy -Carried out essential administrative duties to improve day-to-day operations. -Monitored multiple databases to keep track of all customer benefits.