Greg Hunt Email & Phone Number

Rome, Georgia, United States

Mclean, Virginia

Currently Manage all ServicePower projects in North America. Our platform provides Field Service Management Solutions for and are trusted by some of the largest customers in the Major Appliance, Electronics, Insurance, Home Warranty, and Retail Space.

Metro Atlanta

Currently working on a contract basis as a Project Manager for an Integrated Field Service Management Solution provider (Service Power). The Company provides an integrated field service management solution focused on the customer experience and the enablement of great field service.

Greater Atlanta Area

• Managed Field Service and Cloud IT projects for Coca-Cola Field Service organization. Directed performance of diverse team responsible for execution and delivery of global technology solutions. Ensured team's delivery.
• Led North American Implementation for Servigistics Work Force Optimization & Management Software, as well as Service Power Mobile solutions, with combined $ 12.5 million dollar budget, generating improved technician.
• Directed Servigistics & Service Power solutions, supporting 8 Business Units, 320 Service Locations, 3500+ Technicians, and 600 Back Office Personnel.
• Delivered 3 million dollar cost savings for Field Service Organization over first 3 years using Servigistics & Service Power Solutions.
• Improved Technician on Time performance by 4 % and Fixed Right First Time performance 8 % points in year 1.
• Conducted quarterly business reviews for business team to communicate progress.Coca-Cola Cloud Migration Project Manager

Tampa/St. Petersburg, Florida Area

• Led design, development, and support of Customer Sales & Support Activity initiative in Coca – Cola Customer Development Center.
• Led initiative to consolidate 20 CCE divisions into single consolidated contact center environment, serving as founding team member.
• Served as primary resource to capture contact center functional / business requirements, converting into sound business processes.
• Provided strategic direction of Boss (Online Service Management Tool) development over (4 ½) year period as Contact Center leadership team member.
• Designed and executed departmental plans, supporting 1 million+ support transactions per year.
• Directed initial and ongoing hiring and training for 20+ support dispatch agents.

Tampa/St. Petersburg, Florida Area

• Coordinated delivery, rotation, and merchandising of Coca-Cola family of Beverages. Completed Route Delivery and Pre-Sales.
• Conducted pre- and post-trip vehicle inspections, ensuring vehicle operations and safety.
• Handled average of 720 cases per day, serving as Sales Center Leader.
• Served as subject matter expert for in-store lobby displays, resulting in increased sales.
• Conducted new hire driver / merchandiser training, guaranteeing consistency of processes. o 1992, 1993 & 1995 Awarded “Employee of the Month”. o One-time recipient of “Service Team Achievement Award”.

Clearwater, Florida

Responsible for direct supervision of more than (30) drivers and (2) supervisors, developed delivery KBI's to assist in execution of previously agreed upon service levels with our customer base.