Greg Jacques Email & Phone Number

Marlborough, Massachusetts, United States

As the Manager of Training, I am integral to the strategic development and execution of company-wide training initiatives. My role revolves around assessing training needs across departments, positions, and processes to craft comprehensive strategies, programs, and content that align with organizational objectives.Key responsibilities include:• Overseeing the training process and delivery for new employees of acquired companies.• Designing, planning, and implementing corporate training programs, policies, and procedures to meet organizational and departmental requirements while ensuring alignment with company strategies and goals.• Collaborating with Subject Matter Experts to develop interactive training materials, including curriculum, agendas, scripts, and support materials.• Providing oversight for e-Learning platforms and exploring new training techniques to enhance existing programs and adapt to organizational changes.• Conducting annual training and development needs assessments to inform strategic training priorities.• Leading initiatives to support employees during transitions resulting from technological changes, acquisitions, and mergers.• Facilitating training across multiple instructional delivery modalities, including e-learning, virtual, and face-to-face sessions for end-users and subject matter trainers.• Generating training status reports and conducting follow-up studies to evaluate and measure training effectiveness.• Maintaining accurate records of training and development activities, attendance, test results, and retraining requirements.• Staying updated on developments in training methodologies and technology enhancements to continuously improve training programs.• Managing vendor contracts for employee participation in external training programs.• Establishing and maintaining a library of company-wide standard operating procedures to ensure consistency and compliance.

Warwick, Rhode Island, United States

Passionate about fostering collaboration between academia and industry, I am thrilled to be part of CCRI's Industry Partnerships department. As a Part-Time Instructor, I work closely with businesses to develop customized training solutions aimed at enhancing workforce development and professional growth.Key Responsibilities:• Collaborate with Industry Partnerships department to identify training needs and objectives for partnered businesses.• Design tailored curriculum and develop engaging training materials to meet the specific requirements of each company.• Conduct "train the trainer" sessions to empower internal staff with the skills to deliver effective training within their organizations.• Deliver dynamic and interactive professional development courses to employees, focusing on skill enhancement and career advancement.• Attend meetings with key stakeholders to assess progress, gather feedback, and ensure alignment with organizational goals.• Conduct onsite visits to observe training delivery, provide support, and address any challenges or concerns.

Woonsocket, Rhode Island, United States

Under the general supervision of an Advisor in Talent Development, as the Leadership Project Specialist, I support Client Health’s suite of incumbent and high potential leadership development programs. I am responsible for supporting the hosting of virtual synchronous programs utilizing Cisco Web ex and Adobe Connect. I also coordinate the technical production, technical administration, and Learning Management Systems functions of Client Health leadership development programs. While doing so, using my experience to identify any possible improvements to the curriculum content and presentations.Duties include:- Virtual Leadership development session support (i.e., cohost responsibilities, hosting virtual events, Webex control center)- Responsible for the technical facilitation of training sessions, and personally delivering any needed training- Build a virtual toolbox of team building & networking scenarios- Provide development program administration support within Client Health’s LMS (Learning Management System)- Assist with design and maintenance of professional and leadership development information on intranet web site – (Unity intranet page design)- Support development program analytics- Edit development program content- Monitoring of Outlook group mailbox email (e.g., Leadership Development, Colleague Development)

Woonsocket, Rhode Island, United States

Community Builders in Residence focus on building relationships with families, educators and community partners to provide a safe environment in Woonsocket neighborhoods where youth achieve academically and develop healthy minds and bodies. Duties include:- Academic time- Homework: Help youth to complete homework and assignments daily. Being in direct communication with parents and their teachers about the youths academic needs.- Tutoring: Helping youth struggling in subjects to improve grades and understanding of the material. Help ensure that all our youth are passing classes and achieving academically.- Sure Track to College: Through this program we are able to put all high school students on the the path to graduating on time and are prepared to enter a 4 year college. We help with SAT preparation, applying for financial aid, and enrollment in college.- Mentorship program: Each middle school student is paired with a youth program teacher to build a special relationship so that each student has a trusted adult in their life. Mentors meet regularly with the youth, and parents, to help students achieve their goals- Healthy snacks and meals- Enrichment: Create daily STEAM-based enrichment lessons that help our youth to develop important skills, knowledge and independence.Summer Learning Initiative (SLI):Funded by The United Way of Rhode Island, SLI serves youth in grades 6-9 for 6 weeks during July – August. Participants are eligible to earn weekly cash stipends for their participation.In addition to providing academic support, we will offer enrichment courses in areas such as:- Music- Arts- Engineering- Gardening (in partnership with Farm Fresh RI)- Community Service/Civic Engagement- Physical Health & Wellness

Hopkinton, Massachusetts, United States

Working directly with the COO and Director of Operations, this role was created in an effort to improve the performance and retention of new hires as well as existing employees and managers. Using experience, knowledge, and communication skills to bolster the current training program and bring it to a high level of efficiency, professionalism, and information retention.With the occurrence of Covid-19 and office closures, I was also tasked with the soul responsibility of implementing and adapting all training to a virtual environment. The result of which has been very successful with the onboarding of several employees from multiple states on the east coast.Other responsibilities include:- Manage, facilitate, execute, and constantly improve our New Team Member Training Program including Onboarding, Leadership Development, and Performance Improvement training.- Train and work with existing teammates to develop skills and improve performance- Conduct remote and side-by-side monitoring to evaluate the overall quality of service- Provide team members coaching, development and performance feedback related to knowledge of provider plans, CRM, negotiation techniques, and technical capabilities- Review and score employees' negotiations to ensure the highest quality of service is always provided- Maintain updated curriculum database- Schedule and facilitate individual and team training plans on a regular basis- Create an open-communication atmosphere and gather team members' preferences for potential training- Report on training program adherence and effectiveness- Ability to identify both top and bottom performers early in the training process- Make recommendations for training initiatives on how to address knowledge gaps- Research, implement and create a curriculum for LMS and VILT systems for remote learning

Consults with mid-level managers to improve operations, revenue, and profits to 1,900+ Shell franchise operations. Partners with franchisee in developing manager’s ability to plan, organize, communicate, direct, and control all aspects of the organization. Guides managers in developing business goals to improve store operations. Serves as the primary point of contact between Shell and the franchisee community.- Designed and implemented training programs for managers on performance management and coaching, leadership, conflict management, and communications. Conducted train-the-trainer for franchisee trainers.- Plans and organizes media communications to over 1900 retail units to influence change and performance improvements.- Improved business relationships with franchisees by providing training and advising franchisees on best practices. Built leadership training curriculum resulting in 93% approval rating by the franchisee community.- Built brand awareness and the profitable growth of the Shell system.- Enhanced information access throughout North East Region by creating and distributing mostly tracking reports tied to improving business objectives.- Coordinated, traveled to, and executed over 90 trainings in over 20 states.- Earned an overall student evaluation score of 4.87 out of a possible 5.

Worcester, Ma

Implementing and achieving the goals of the Alzheimer's Association through various outreach and fundraising activities in the Central Mass region, especially coordinating the Walk to End Alzheimer's in this specific region. These are key fundraising events for the Association, representing an approximately $800,000 - $1,000,000 contribution to revenue. The role also includes overseeing the effective functioning of the volunteer event committee that sponsors these important Walks. - Key staff member for the Worcester & Neponset Valley Walks to End Alzheimer's, ensure that team participation, corporate and individual financial goals are successfully met.- Recruit, train and motivate skilled participants to serve on the event committee, and a cadre of volunteers to coordinate a safe and meaningful day of event experience for constituents; while delivering on the goals for the Walk to End Alzheimer's event and other development activities; and, serving as staff liaison to the Central MA volunteer committee.- Build holistic relationships and secure sponsorship revenue from corporations in Central MA region.- Oversee the recruitment and stewardship to Alzheimer's Association Central Mass volunteer fundraisers; and identifying and cultivating beneficial relationships with potential donors in the assigned geographic region.- Represent the Alzheimer's Association and make public presentations at community and public events.

East Hartford, Ct

Lead volunteers in the development and implementation of a plan for growth. Invited, involved, and inspired adults to join in providing more youth with opportunities to participate. Developed strength and stability in a district volunteer organization that provided for continuity and interim leadership in assigned geographic area.• Promoted from District Executive and Senior District Executive.• Managed all nonprofit fundraising for geographical responsibility totaling $550,000 annually. This included mailings, phone-a-thons, in person presentations, and community campaigns targeted at local businesses and community leaders. • Increased overall membership attendance by 10% over previous year through recruitment, retention, and program development.• Analyzed available demographics for expanding and retaining new volunteers and youth members which consisted of 67 units, 3,000 youth, and 1,600 volunteers.• Direct management of hiring, training, and terminating of 80+ employees.• Program development for annual events, summer camps, and enrichment events through local companies.• Supervised multiple District Executives and Senior District Executives as a District Director; responsibilities included direction, definition and goal attainment.

Manchester, New Hampshire

- Fund raising $400,000 annually- Volunteer and talent identification, selection, recruitment, training, retention, performance management, and development- Work closely with senior management to develop tools and techniques for performance measurement of employees and volunteers- Analyze volunteers and staff proactively to identify areas of improvement and concern - Adviser to Council Training Committee

Worcester, Ma

- Managing COPE Program- Manager of outside program contracts: Boston Museum of Science, Worcester Sharks, Worcester Tornadoes, Harlem Globe Trotters, etc.- Fund raising $250,000 annually - Volunteer and talent identification, selection, recruitment, training, retention, performance management, and development- Adviser to Council Training Committee- Adviser to Council Event Committee- Adviser to Council Aquatics Committee- Adviser to Boy Scout Resident Camp – Managing sixty staff- Adviser to National Youth Leadership Training – Managing ten staff- Adviser to Webelos Resident Camp – Managing thirty staff

Bachelor Of Applied Science (B.A.Sc.), Law / Criminal Justice

Activities and Societies: Katrina Urban Relief

Associate Of Science (A.S.), Law Enforcement