Provided level one assistance via phone and chat.Supported MS Office, Lotus Notes, SCCM, Skype for business, Windows 7, Windows 10

Disys Desktop Support ProjectOct 12 – Nov 12Windows 7 supportProject assignmentReimage machines to Windows 7Ipad support and troubleshootingPrinter Support and troubleshootingNetwork Connectivity Support and troubleshootingLaptop Support and troubleshootingOffice 2010, Office 2007, Lotus Notes Support and troubleshooting

Complete requests to create access to global/group shares also AD account creation or disable accounts.Performed user and group object security administration (provision and de-provision access entitlements) on the network using AD and proprietary tools for multiple platforms in diverse environments (e.g Windows, Midrange and Mainframe), Microsoft AD, Account creation and deletion, access provisioning.Remediated groups membership and group ownership.Created and deleted shares on network resourcesCreated and deleted groups on network sharesTrained end users in the process of submitting requestsProvisioned accounts for Windows network, Mainframe, RACF, AS400, Linux, UnixRemediated provisioned accounts and groups to the companies standardApproved and disapproved requests based on company policyInterfaced with customer to restrict requested access to meet company policyCollaborated to improve servicesLed daily global team meetingCreated ad-hoc tools (wscript) to retrieve information and reduce hours on projects.Worked tickets from a queue to maintain Contract based SLA'sRevised documentation to improve efficiency Interfaced with customers to alleviate concerns through the long term transition process in the ID provisioning system

Worked various short term assignments.Provide client side technical support. Install, maintain, and repair computer hardware and software. Work trouble tickets on a daily basis to satisfy service level agreements (SLAs). Re-image computers using Ghost. Repair Printers. Supported Windows 7, Windows Vista, Windows XP, Windows 2000, Android, 802.1, Wireless Networking, Bluetooth. Assignments sometimes involved driving to any of about thirty customer locations

Provide client side and Tier II remote technical support. Install, maintain, and repair computer hardware and software. Ensure all computers in department are up-to-date on patches and software. Work trouble tickets on a daily basis to satisfy service level agreements (SLAs). Remediate security vulnerabilities on desktop computers (Foundstone & Retina scans). Actively update critical IT systems to ensure maximum availability time. Update computers across firewalls and on extranets. Remediate computers to meet software compliance levels before removal from isolated networks (ISOLAN). Job involved working nights and weekends when required to support SLA's and customer requirements. Collaborate with team members to solve customer requests. Interface with executive staff. Supported Windows 2000, Windows XP, Windows Vista, Unix, Virtual Machines, SMS, Retina, TCP/IP, Power Shell, 802.1 Wireless Networking, Bluetooth. Supported clients in manufacturing buildings for aircraft.

Provide client side and Tier II remote technical support. Install, maintain, and repair computer (laptops and desktops) hardware and software. Add/remove users from Active Directory, Add/remove users from back office services. Assist users in connecting to network access points. Supported Windows XP, Dos Batch scripts.

Provide remote technical support, administer accounts in active directory and VPN, train technicians, document, review, and publish support procedures, author manuals, edit and proof technical documents. Approve hardware/software network changes. Night and weekend support as required. On call support as required. Interface with executive staff. Member of change control board. Participate in national meetings.Troubleshoot mobile devices (Palm Treo/Blackberry). Supported Windows Server 2003, Windows 2000, Windows XP, CICS, TSO, ISPF, TCP/IP, Windows Mobile, Command shell, 802.1 Wireless Networking. Supported Clients in manufacturing of Ships and Aircraft.Interface between department heads and IT support teams during roll-out projectsMember of team to approve/disapprove changes on an enterprise scale network

Short-term contract positions. Move, add and install computers and computer software.

Install, maintain and repair hardware and software for clients. Install network clients, network cards and network wiring. Maintain and take inventory of client’s computer software and hardware. Install, maintain, and repair print and file servers. Create shares and login scripts. Set group policies.

Provide remote technical support, 50,000 users.Plan, Design, and implement knowledge base, using Microsoft IIS, MS Access, VB Script, and Web Technologies, encompossing full Systems Development Life Cycle, (SDLC) Interview prospective employees, Train 1st and 2cnd level staff members to provide support to the customer. Document solutions and Edit. Create policy and procedure. Night and weekend support as required. Redesign service desk infrastructure. Interface with client CIO as a liaison concerning IT product and potential problemsCreate and publish SLA, service level agreement, reports. Team leader. Key member of team that saved a one hundred million dollar contract. Improve statistics on services provided to customer by the team.Arrange and facilitate meetingsSupported Windows XP, Windows 2000, Windows NT, MS DOS, MS DOS batch files, Windows CE, Blackberry, VBA Script, Java Script, SQL, MS Access. Supported clients in manufacturing, and steel mills.

Provide remote technical support. Train employees. Document and Edit solutions. Create policy and procedure. Work with third party software providers. Provide desktop support. Backup and maintain SQL Gupta server. Install servers. Actively update critical IT systems to ensure maximum availability time. Design and implement IT policy. Monitor IPX and IP network across satellite offices in Virginia, Nebraska, Missouri, and Texas. Design and implement back office for internet email, (SMTP and POP.) Night and weekend support as required. On call support as required.

Provide remote technical support. Provide analysis on failures and recommend policy changes to prevent future occurrence. Backup and maintain tapes. Work with third party software providers. Add/remove end users from network. Maintain 7 networks in two departments. Support approximately 5000 users. Provide on call support. Install SQL servers on UNIX, NT Networks, and Novel networks. Actively update critical IT systems to ensure maximum availability time. Night and weekend support as required. On call support as required. Install Viewstar framework at external clients' offices. Insert records into SQL database in a terminal shell. Backup and restore SQL databases.

Maintained IT department for a small company. Lead operations team in small projects. Work with third party software providers. Streamlined work flow, eliminating double and triple work. Produced reports. Supported desktops and novel network. Night and weekend support as required. On call support as required. Add/Remove end user accounts. Install network wiring. Install Telephone wiring