Greg Jensen Email & Phone Number

Dfw Area

• Built the Auto program from the ground up, developed new standards on estimating and processing of claims from report to completion, including a new customer survey, and a new mobile APP.• Oversee 7 direct managers, 100 plus employees. I hired the core team of managers for the auto department.• Initiated several projects for continuous improvement, many of which I chaired.• Created new claims channeling standards, slashing the use of Independent Adjuster from 65% to 10%,saving the company over $800,000 and improving our retention rate from 85% to90%.• Updated the companies Audit process, leading to improved file handling, cycle time, and establishedcoaching and development processes• Redesigned the Total Loss program, improved NPS from 66.8 to 83.8, cycle time and rental days from20 to 12.65 days ($273K) and salvage returns from 13% to over 30%.• Established several new vendor integrations, which created substantial savings for the company.and improved customer delivery.• Oversee, Subro-both inbound and outbound, rental team.• Chaired the development of a new customer service program for the claims department.

Irving, Tx

- Directed a four state area for Home Owners Claims.- Special projects included CO Legislative initiative to improve infrastructure for public adjusting.- Oversaw the Black Forest Fire Catastrophe, managed a team of 5 adjusters and over 300 claimsin three weeks.- Spearheaded adding 20 plus contract vendors to improve cycle time of the repair and improve customer satisfaction.

Irving Tx

- Operated all aspects of the Auto appraisal channel for a seven state territory.- Developed a new estimating – channel that improve cycle time from seven days to less than four days.- In six months, Improve total cost of repair by over $100 on each estimate completed.

- Managed all aspects of a three state area for homeowners claims.- Took over underperforming area and revitalized performance.

- Revamped all aspects of the direct repair program for seven states, increased network of repair facilities from 75 to over 400.- Developed diagnostic reviews in order and prove overwrites from over 15% to less than 4% over before your period.- Helped home office standardize the direct repair program, by developing standard work through process mapping.- Developed a drive-through catastrophe plan incorporating our direct repair shops, improving cycle time and customer satisfaction.

- Started as an adjuster, extended file handler for service injuries, primary boat adjuster for North Texas, managed a team of 6 to 10 employees that handled auto damage claims, managed a Service Center.

Education record

Six Sigma-White Belt Certified

Education record

Six Sigma Yellow Belt Certified