Greg Johnson Email & Phone Number

Idaho Falls, Idaho, United States

Greeley, CO

• Principal design architect for all operational software enhancements. Meet regularly with business partners to discuss request status and feasibility.
• Manage team of 10 IT Analysts and Level-2 Support Staff across domestic and international locations.
• Saw team responsibilities enlarged from 7 facilities up to 19, while only increasing staff size by 3 employees.
• Implemented Team Lead positions to develop a succession plan for superstar employees.
• Responsible for supporting mission-critical operations applications for all North America facilities. Provide 24/7/365 support with 4-hour SLA for high-severity issues.
• Manage support team for transportation division in US and Canada. Cover on-call during staff vacations.

Hyrum, UT

• Maintained and enhanced ERP system used for every job function at the facility; including HR, payroll, safety, procurement, scheduling, production, inventory, sales, billing, maintenance, and transportation.
• Integrated Rand McNally software with ERP system for calculating transportation mileage and travel times.
• Developed automated quality control system to prevent untested product from being shipped to customers.
• Managed team of 3 data entry clerks. Learned each clerk function to cover for vacations.
• Automated nightly clerk responsibilities, which eliminated the need for 24-hour coverage.
• Converted numerous reports from paper printing to electronic emailing, saving thousands per year in paper costs and time to pull old reports.

Greater Salt Lake City Area

• Enhanced Alta System’s timekeeping software to prevent hourly employees from buddy punching.
• Utilized Microsoft biometric fingerprint reader drivers to register and validate employee fingerprints.
• Supported installation across multiple convenience stores. Received 2 support calls during life of product.

Logan, UT

• Taught tutoring sessions for entry-level computer science students. Provided homework guidance and training for 5-10 students per session.
• Built a computer from raw components using 8088 processor. Wrote application in assembly language to control liquid input/output flows for a water tower.
• Completed education while working over 60 hours/week.

Logan, UT

• Set scheduling for 10 employees in the Frozen Foods department, producing $45k in weekly sales.
• Implemented a sales tracking system to focus sales on high-volume items, increasing sales by 20% in first year. Built a sales tracking system to report guest count and sales/guest for each department.
• Implemented a profitability tool to report store sales compared with other locations.
• Led customer service trainings for all department leads during monthly manager meetings.
• Worked directly with vendors to determine product demos, sales, and product placement.

Management Essential

Bachelors, Computer Science