•Facilitates daily scrum standups and all other agile ceremonies.•Ability to collaborate with Cross-Functional Teams•Responsible for multiple Agile Scrum teams and one Kanban team.•Successfully guided three development teams through transition from waterfall to Agile development.•Removed obstacles for the team by escalating an issue to leadership resulting in speedy delivery of customer issue solution. Customer provided positive feedback.•Collaborated with product managers and a development team to identify and resolve issues, coordinate system requirements, and create project timelines.•Consistently uses data analytics to transform and model data with the goal of discovering useful information and suggestions.•Collaborate with technical development teams for new implementations, functionality enhancements, application updates and performance issues and bugs. •Coached team members on Agile processes and facilitated planning meetings and retrospectives. Maintained task board and produced daily burndown charts.•Removed impediments and protected team members from interruptions and distractions to maximize productivity. Encouraged and implemented process improvements. Created team-building opportunities.•Worked closely with Product Owners, coordinating product backlog grooming and story estimation.•Improved team velocity by incorporating capacity planning into sprint planning sessions.•Implemented Issues Tracking in Version One to effectively track impediments against user stories.•Enforced Kanban principles as a Scrum Master that resulted in reduction of Cycle time by 20% thus increasing team's throughput in less than 8 weeks.•Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.•Facilitated Agile adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance.

• Ability to collaborate with Cross-Functional Teams• Responsible for multiple Agile Scrum teams and one Kanban team.• Successfully guided three development teams through transition from waterfall to Agile development.• Coached team members on Agile processes and facilitated planning meetings and retrospectives. Maintained task board and produced daily burndown charts.• Removed impediments and protected team members from interruptions and distractions to maximize productivity. Encouraged and implemented process improvements. Created team-building opportunities.• Worked closely with Product Owners, coordinating product backlog grooming and story estimation.• Improved team velocity by incorporating capacity planning into sprint planning sessions.• Implemented Issues Tracking in Version One to effectively track impediments against user stories.• Enforced Kanban principles as a Scrum Master that resulted in reduction of Cycle time by 20% thus increasing team's throughput in less than 8 weeks.• Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.• Facilitated Agile adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance.• Removed obstacles for the team by escalating an issue to leadership resulting in speedy delivery of customer issue solution. Customer provided positive feedback. Collaborated with product managers and a development team to identify and resolve issues, coordinate system requirements, and create project timelines. Consistently uses data analytics to transform and model data with the goal of discovering useful information and suggestions. Collaborate with technical development teams for new implementations, functionality enhancements, application updates and performance issues and bugs

 Improved team velocity by incorporating capacity planning into sprint planning sessions. Implemented Issues Tracking in Version One to effectively track impediments against user stories. Analys es, tests, and deploys configuration, reporting to improve the overall accuracy, efficiency, and effectiveness of the system. Daily collaborations between end users and IT. Responsible for multiple Agile Scrum teams and one Kanban team. Successfully guided three development teams through transition from waterfall to Agile development. Coached team members on Agile processes and facilitated planning meetings and retrospectives. Maintained task board and produced daily burndown charts.Removed impediments and protected team members from interruptions and distractions to maximize productivity. Encouraged and implemented process improvements. Created team-building opportunities. Worked closely with Product Owners, coordinating product backlog grooming and story estimation. Improved team velocity by incorporating capacity planning into sprint planning sessions. Implemented Issues Tracking in Version One to effectively track impediments against user stories.• Removed obstacles for the team by escalating an issue to leadership resulting in prompt delivery of customer issue solution. Customer provided positive feedback. Collaborated with product managers and a development team to identify and resolve issues, coordinate system requirements, and create project timelines. Consistently uses data analytics to transform and model data with the goal of discovering useful information and suggestions. Collaborate with technical development teams for new implementations, functionality enhancements, application updates and performance issues and bugs. Analyzes, researches, and gathers requirements using multiple methods like JAD Session, interviews, surveys.

 Analyze, test, configure, and report sales data to management, to help predetermine future sales trends. Professionally handle all incoming member and provider phone calls. Served as the central point between End Users and IT. Entered required documentation into the system pertaining to each analysis. Daily user of Oracle, Ariba, CRM Saleforce, Microsoft Office Suite, Visio, PeopleSoft and other various programs. Exercised great communication skills as I communicate daily with end users/ stakeholders and multiple business sectors.  Manage projects to ensure they’re within the budget and scope of the given/proposed business plan. Discusses customer’s requests with other applicable departments to ensure all requested information is addressed. Recommends department enhancements when applicable.

 Serves as the central point of contact on personnel, fiscal, procurement and other administrative matters.  Assists with personnel issues, answers questions on personnel rules and regulations, tracks performance appraisal due dates, and reviews accident report and incidents; serves as timekeeper and provide administrative oversight of the leave program.  Serves as the office management assistant on office budget; maintains records of expenditures, including costs, travel, communications, utilities, printing supplies and equipment.