Greg King Email & Phone Number

Austin, Tx, Us

Westlake, Texas, Us

Westlake, Texas, Us

Lead team of 6 engineers locally in a globally distributed environment and supported 3 in Singapore.Set team roadmap, held team standups, 1:1 Bi-weekly, host weekly team meeting, remove blockers for engineers, facilitate cross team collaboration, encourage professional development goals.Responsible for globally distributed systems and server maintenance supporting the security and application stack at Visa.

•Complete global re-architecture of global patch, configure, and deploy management software for 25,000+ end points. •REST and SOAP API automation for trigger based problem resolution automation, environment consistency and analytics to identify issues and patterns.•Management of some of the highest security standards in a hyper-secure server environment.•Web application design for operator based access restriction.•Powershell automation and scripting.•Writing tools and applications to assist operations team.•Documentation for junior engineer's for advanced troubleshooting techniques.•Implementation of Agile workflows in JIRA, Confluence documentation, and streamlined process focused solutions.

Palo Alto, Ca, Us

•Global SCCM Implementation, Operating System Deployment,patching, application, reporting, and software distribution.•Tanium\Trustpoint Administration•Automated MDT Deployment integration with SCCM •Consulting as subject matter expert for Systems Management enhancements for Airwatch Windows Management•Implementation of Atlassian project management using JIRA and Confluence best practices•vCloud Director Administration.•MDT Global configuration for OS Deployment and Imaging•Foreman configuration for Linux deployment and configuration management with Puppet

Seattle, Wa, Us

• Global MDT and Deployment automation.• AWS and Terraform deployment.• Windows Server templating and builds for various uses. • PowerCLI management of vSphere for auditing and cleanup of the environment.• Powershell scripting.• Installation of end user desktop post-install deployment tasks, including software, settings, logging, and reporting. • Active Directory management via Powershell. • O365\Exchange Administration via Powershell. • Built web interface for static IP and DNS management.• Wrote web UI tied to relational database for AD group and employee type association for automated onboarding. • Splunk (Logging/Big Data), JIRA (ticketing), OpsView (Monitoring). • Systems administration and virtualization expert, VMWare View, vRealize, and vSphere environment. • Streamline vSphere performance and virtual machine utilization.• On-call Systems Administrator using PagerDuty. • General systems administration duties: backups, SSO, Exchange Online administration (Powershell), Active • Active Directory, and GPO management, Packaging and Deployment for Mac (JAMF) and Windows (Bigfix). • VDI administration using VMWare View\Horizon.• PHP development for internal systems, i.e. AD group management. • Experienced with client management: BigFix and JAMF. • SQL querying databases and encoding in JSON to feed internal applications. • Scripted dumps for indexing of file shares and associated access. • PHP, Apache, Brunch, Coffeescript experience. Implemented photo database of employees to display at the front desk of headquarters (http://github.hubspot.com/facewall/) • Citrix XenApp experience. Assist in management of Citrix environment. • vSphere Administration with vSphere Install, Configure, Manage Certification.• Commvault Backup familiarity.

Palo Alto, Ca, Us

• Installed WDS server for image deployment where there previous was none.• Wrote automation scripts for system naming, domain join, and software package installs for Windows.• Responsible for VMWare workstation and Fusion support.• Configuration of virtual machines for optimal performance.• Configuration of VDI's with Wyse thin-clients.• Vcenter and View 5.1• Scripting automation proceses (Power Shell, batch) for corporate deployment.• Support for Mac and PC clients.• VPN and security support.

Austin, Texas, Us

• Implemented open source ticketing solution (Spiceworks) where helpdesk was previously run via e-mail only for both the local office and outsourced office in Costa Rica (OSTicket).• Responsible for server room, server maintenance,NAS/SAN, switch maintenance and upgrades, tape backups, VOIP installation and transition from old terminal based telecom system. • Converting entire office from Windows XP & Server 2003 to Windows 7 (200+ systems).• Assisting in virtualizing servers, improving backup process and speed.Remote support for sales people and outsourced Costa Rican office.• Managed accounts for Sharepoint, Exchange, Fogbugz, web conferencing (WebEx/GoToMeeting), Cisco VPN technology, other account management responsibilites.• Responsible for tape backup and Iron Mountain Storage for onsite servers. • Keeping inventory of systems, licensing compliance and arranging and discovering upgrade needs.• Desktop support and A/V support for conference rooms.Laptop and Desktop Repair and troubleshooting and upgrades.• Remote desktop and application management with PowerShell.• Special projects include. pricing and building a render farm for 3D designers, pricing and resolving storage for video editing bay and creating a redundant fast RAID array suitable for editing video, building custom system to run at a trade show of 3-vertically stacked/unified 42” monitors, using Eyefinity technology within the budget. • Supporting Devolopers for special technologies such as Microsoft Surface and Kinnect, Graphic Designers, SQL Database managers, Web developers, and standard users.• Create system images and deploy them in the proper OU.Create documentation for end-users.

San Marcos, Tx, Us

• Resolved approximately 1,600 tickets in a one year period, leading all full-time repair technicians in volume oftickets resolved.We kept our averageturnaround to 1.9 days, a major increase in efficiency.• Custom batch file programming for remote registry modifications, diagnostic, on-boot silent installations, andconditional registry modifications/execution of programs with OS detection.• Proposed and acted as project manager to develop a University wide metrics tracking software (metrics dashboard).• Technical support for faculty, staff, and students with computer issues.• Malware/Virus removal and software installation on student computers.-Manually edit registry files, Windows system files, and repair driver files to solve software issues.-Write batch files to complete repetitive cleaning procedure in a seamless automation script.-Run remote virus scans/file operations, imaging, over the network hardware independent installations viaWindows Server 2008 PXE/WDS server which I manage and configured for DNS and DHCP as well as RAIDstorage (NAS).-Configure updates for software and resolve driver issues.• Diagnose hardware problems, provide quotes and repair.-General assembly/disassembly and repair of all brands and models.-Price quote replacement and repair costs and explain technical issues to end-users.• Managed scheduling of five people, personnel changes, training, and other management duties.• Computer re-imaging, creating disk images in .GHO, .ISO, .WIM format.• Server & router configuration.• Networking and configuring routers and switches to service PXE boot capabilities.• Machine pickup/delivery and hard drive collection for destruction, critical data management.• Increased productivity by designing automation systems and metrics reporting tools while completing repairs andproviding one-on one customer service.• Deployed custom PXE server automation systems for two other departments.

• Technical support for faculty, staff, and students with network issues.• Created tickets, updated tickets, and resolved tickets.• Phone support, one-on-one support, and faculty support.• Network troubleshooting in dormitory buildings.• Repaired, patched, cleaned, and installed networking software for lab and student computers.• Provided technical support for Microsoft Word, Excel, Power Point, Photo Draw, and Manhattan.

Post Graduate Ai And Machine Learning

Bachelor Of Arts (B.A.), Environmental Science

Bachelor Of Arts (B.A.), English Language And Literature, General