In this role I worked as part of a small team whose focus is implementing changes across the university to optimise and streamline strategic operations. I led a data research project focusing on education support operations and processes, alongside other work including NSS score analysis and implementing changes to the team's intranet. In this role I gained experience in data analysis, professional communication and engagement, digital proficiency, as well as developing my knowledge of higher education, the university's structure and its systems.

In this role I was responsible for: helping customers at checkout, watching over the forecourt, replenishing stock, helping with deliveries and backstock, preparing food and drink in the cafe, cleaning and much more. I was fully trained to operate the petrol station and complete the vast array of responsibilities and tasks that had to be balanced in this role.

I worked as an interviewer for Watermelon Research, where I conducted telephone surveys with businesses and members of the public for a variety of different clients. The clients of the projects that I worked on included energy providers and government contractors. This role equipped me with exceptional communication skills, experience working in an office environment, and the ability to adapt my work in order to meet targets.