Greg Leewaye Email & Phone Number

Winchester, California, United States

Developing and presenting business solutions that meet the needs and expectations of clients. Establish and maintain lasting client relationships to achieve trusted advisor status. Monitoring and evaluating the performance and satisfaction of clients.

Temecula, Ca

Account Delivery Manager for HP Enterprise Group.  Expert in Relationship Management & Leadership Skills Strong Negotiation & Conflict Management Skills Provide Services & Support Delivery Excellence Responsible for Account Operational Performance  Excellent Team-Player

Winchester, California, United States

The Account Delivery Manager is a direct client contact position responsible for leading delivery of all high value and in- scope contracted services across all involved service delivery towers ensuring that performance goals and cost commitments are met. The ADM works with business partners and vendors using their leadership skills and technical knowledge to develop, implement and lead a customer centric Account Service Team (AST) operational model driving best-in-class TCE and Quality. The ADM promotes Customer Satisfaction through efficient, effective delivery of services proactively managing issues that could impact service delivery, identifying and driving transformation optimization while managing scope, resources, cost of delivery and coordination. The ADM understands the client at the local, country, region and WW level to analyze delivery requirements, contribute to client’s strategic business plan, and create incremental revenue opportunities. The ADM owns the cost expense within the account and actively seeks opportunities to drive down the cost of delivery. The ADM manages overall delivery commitments to the customer as the single point of delivery accountability within each account for meeting delivery targets, service excellence, and operating within the POR financial model and is the principal contact for all service operational and tactical issues for the client and the company delivery organizations. The ADM develops and nurtures an excellent client relationship at the executive level along with supporting the Client Manager in establishing the customer as a Reference Account and supporting growth opportunities.Specialist

Boise, Idaho Area

Responsible for managing operational performance at the District, Area and Region levels. Delivering optimum Support Delivery business performance against SLAs/SOWs, revenue growth goals, cost controls, customer loyalty and employee initiatives.