Greg L. Email and Phone Number
At just 26, Greg Letbetter has made a significant mark in Restaurant and Property Management, particularly within the leisure, travel, and tourism industry. Known for his passion and results-driven approach, Greg has consistently enhanced customer satisfaction through strategic initiatives and innovative social media campaigns.A graduate of Hot Springs High School, Greg brings a solid operations background, further distinguished by his success in implementing employee morale programs that boost team performance. His blend of expertise and youthful enthusiasm sets him apart in the industry.Recently, Greg has expanded his expertise into the transportation industry, eager to apply his skills and innovative mindset to this new challenge. His ability to adapt and excel in diverse environments highlights his versatility and commitment to growth.Greg stands out not just for his professional achievements, but for the dynamic energy he brings to every team. He is constantly seeking new connections and opportunities to drive collective success through innovative and inspiring methods.
Zūm
View- Website:
- ridezum.com
- Employees:
- 443
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Control Center Dispatcher And Customer Service LiaisonZūmRenton, Wa, Us
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Customer Relations & DispatchZūm Apr 2024 - PresentSeattle Metropolitan Area, Washington, United States● Coordinate driving assignments and provided clear guidance to drivers, ensuring the successful and timely execution of tasks.● Address real-time operational challenges such as delays, traffic, and equipment malfunctions, adjusting dispatch schedules to meet tight deadlines without compromising service quality.● Maintain comprehensive dispatch logs, tracking service times, operational issues, and customer interactions to support accurate future planning and reporting.● Collect and analyze customer feedback, identifying key areas for improvement and implementing changes that enhanced customer satisfaction and loyalty.● Expertly manage and resolve customer disputes, transforming potentially negative situations into positive outcomes that strengthened customer relationships
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Assistant ManagerCinemark Mar 2024 - May 2024Kirkland, Washington, United States● Led and managed team, overseeing scheduling, training, and performance evaluations to improve productivity and service quality.● Addressed and resolved customer complaints and service issues, ensuring customer satisfaction and maintaining a positive experience for all patrons.● Managed daily cash handling procedures, reconciled registers, and prepared financial reports to maintain accuracy and transparency in financial operations.● Monitored and maintained concession and retail inventory levels, optimizing stock and reducing waste through efficient ordering and usage tracking.● Utilized strong problem-solving skills to mediate staff and customer disputes, ensuring professional resolutions and maintaining a positive environment. -
Cabin CrewAlaska Airlines Sep 2023 - Jan 2024Los Angeles, California, United States● Conducted thorough pre-flight safety checks, ensuring all equipment and procedures were in compliance with aviation regulations.● Actively participated in pre-flight briefings, engaging with the flight crew to discuss flight details, weather conditions, and service plans, ensuring a coordinated and seamless operation.● Demonstrated a commitment to passenger safety by assisting and guiding passengers for a safe and efficient exit from the aircraft during all phases of the flight.● Maintained a professional and positive image, consistently acting as a brand ambassador to uphold the airline’s reputation at all times. -
Cabin CrewHorizon Air May 2022 - Sep 2023Seattle, Washington, United States● Conduct pre-flight safety checks and ensure the plane is clean.● Show safety and emergency measures such as the use of oxygen masks, seat belts, and exit doors.● Make and serve beverages and food to passengers.● Respond to passengers' questions about flights, travel routes, and arrival times.● Go to pre-flight briefings and study all the details of the flight.● Lead passengers in case of emergency and give first aid to passengers if necessary. -
Sales ManagerVerizon May 2021 - Apr 2022Texarkana, Texas, United States● Led and motivated a high-performing sales team, consistently surpassing monthly revenue targets through effective coaching and performance management.● Cultivated and maintained strong client relationships, providing customized solutions to meet their telecommunications needs.● Analyzed market trends and competitor activities to identify business opportunities and formulate effective sales strategies.● Conducted regular training sessions to keep the sales team abreast of product updates, promotions, and sales techniques, contributing to enhanced product knowledge and improved sales performance. -
Assistant Property ManagerSomerset Apartments, L.L.C. May 2020 - Mar 2021Hot Springs, Arkansas, United States● Maintained accurate and organized records of tenant interactions, lease agreements, and property maintenance, ensuring efficient workflow and compliance with regulations.● Successfully met and exceeded financial occupancy goals through strategic leasing initiatives and effective management of tenant relations.● Developed and executed engaging monthly calendars, organizing and hosting resident functions to foster a sense of community and improve overall resident experience.● Proactively addressed and resolved residents’ questions, concerns, and complaints in a timely manner, contributing to high tenant satisfaction and retention. -
Leasing ProfessionalSomerset Apartments, L.L.C. Jun 2019 - Apr 2020Hot Springs, Arkansas● Maintained and store documentation effectively.● Processed rental applications, prepared files, and created renewal letters.● Report any problems or issues to the property manager.● Liaison with tenants to provide information and address their complaints and concerns.
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Infield MascotOaklawn Jockey Club Mar 2016 - Feb 2020Hot Springs, Arkansas, United States● Have enthusiasm and high energy at all times to keep the entertainment level high.● Preserve the identity of the mascot without deviating from established character -
Key Hourly ManagerTexas Roadhouse Dec 2018 - Jun 2019Hot Springs, Arkansas, United States● Demonstrated strong leadership by effectively managing daily restaurant operations, ensuring a smooth flow of services and adherence to quality standards.● Played a pivotal role in training and developing staff, fostering a positive work environment that contributed to increased team efficiency and customer satisfaction.● Proactively addressed customer concerns, ensuring a high level of customer satisfaction and loyalty.● Collaborated with the management team to create and implement effective policies and procedures, contributing to the restaurant’s success and positive reputation. -
ServerTexas Roadhouse Sep 2018 - Dec 2018Hot Springs, Arkansas● Cater to all of my guests needs & wants.
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Shift ManagerSlim Chickens Apr 2018 - Nov 2018Hot Springs, Arkansas, United States● Handled and resolved escalated customer complaints.● Opened and closed the business and verified all financial transactions on a daily basis.● Implemented rewards programs for team members to build rapport and motivate success.● Trained new employees on an as-needed basis. -
Wireless ConsultantVerizon Wireless Feb 2018 - Jul 2018Benton, Arkansas, United States● Assist clients in understanding their available options and helped them select the right service plans for their needs.● Drive sales to meet monthly goals and promote brand awareness.● Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.● Provide customer service to facilitate return and ensure product satisfaction
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Tier 2 Engagement SpecialistStartek Aug 2017 - Feb 2018Hot Springs National Park, Arkansas, United States● Prepared work to be processed by gathering, sorting, organizing, and recording data, information, and documents. ● Completed enrollments by analyzing and auditing documents, tapes, and transmissions; researching and resolving processing problems. -
Cook/CashierPanda Restaurant Group Apr 2016 - Feb 2017Hot Springs, Arkansas, United States -
Food And Beverage SupervisorMagic Springs Theme & Water Park Jul 2015 - Oct 2016Hot Springs, Arkansas, United States● Collaborated with colleagues to discuss market information and strategies.● Conducted market research to learn about current trends and to perform sales activities accordingly.● Effectively communicated with other employees and upper management to ensure complete care of customers.● Followed up with customers ensuring their satisfaction with their purchases. -
LifeguardMagic Springs Theme & Water Park Jul 2013 - Jul 2015Hot Springs, Arkansas Area
Greg L. Education Details
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General Studies -
The Airline AcademyAviation
Frequently Asked Questions about Greg L.
What company does Greg L. work for?
Greg L. works for Zūm
What is Greg L.'s role at the current company?
Greg L.'s current role is Control Center Dispatcher and Customer Service Liaison.
What schools did Greg L. attend?
Greg L. attended Hot Springs High School, The Airline Academy.
Who are Greg L.'s colleagues?
Greg L.'s colleagues are Rashmi Choudhary, Spynsir Tucker, Imoleayo Hannah Idowu, William Cohen, Lisa Lopez, Linda Escobedo, Mark Caguioa.
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