Maintain point of contact for clients booking corporate, wholesale, transient, entertainment, extended stay, VIP and group reservationsCreate, sustain and build relationships with travel managers and consortia, local businesses and guestsSupport Director of Business and Leisure Travel and Director of Sales and Marketing with billing, production and month end reports, VIP memos, road shows and contractsAssist Revenue Manager and Finance Department with rate code and… Show more Maintain point of contact for clients booking corporate, wholesale, transient, entertainment, extended stay, VIP and group reservationsCreate, sustain and build relationships with travel managers and consortia, local businesses and guestsSupport Director of Business and Leisure Travel and Director of Sales and Marketing with billing, production and month end reports, VIP memos, road shows and contractsAssist Revenue Manager and Finance Department with rate code and package construction, upkeep and termination, guest billing, cancellations and rewards distributionAchieved 118% of individual revenue goal and contributed in achieving 103% of the Director of Business and Leisure Travel's sales goal for the fiscal year of 2014Five Star Employee 2nd quarter 2013 and 2nd quarter 2014 Show less

Executed daily front office operations including guest arrivals and departures, building reservations, guest billing, sales and correspondence with all internal outlets of hotelMaintained developed knowledge of hotel facilities and services and ongoing packages and promotionsCreated multiple SOP and internal tools to improve daily procedures and guest experienceTrained in capacity of Guest Services Agent, Front Office Night Auditor and Club ConciergeFive Star… Show more Executed daily front office operations including guest arrivals and departures, building reservations, guest billing, sales and correspondence with all internal outlets of hotelMaintained developed knowledge of hotel facilities and services and ongoing packages and promotionsCreated multiple SOP and internal tools to improve daily procedures and guest experienceTrained in capacity of Guest Services Agent, Front Office Night Auditor and Club ConciergeFive Star Employee 2nd quarter 2011 Show less

Managed restaurant in daily functional and financial operations including catering, inventory, purchasing, conducting meetings, scheduling, hiring and training and community relationsSupervised staff in operations and compliancy with company standards

Launched and managed shop in daily functional and financial operations including inventory, purchasing, scheduling, hiring and training Designed and created all bakery standard operating proceduresCreated and upheld relations with suppliers, vendors, local businesses and media outlets

Managed restaurant in daily functional and financial operations including inventory, purchasing, conducting meetings, scheduling and hiring and training Participated in the planning process of marketing and other promotional activities including special events, catering, food shows and sales Contributed new menu items and employee training program tools