Oversees daily operations, manages staff, and ensures the smooth functioning of a retail establishment.

COO duties for all business needs, overseeing daily operations, managing staff, and analyzing financial data.· Ensure high levels of customers’ satisfaction through excellent service with a confident and knowledgeable sales force.· Managed and implemented hourly schedules that align to business needs.· Point of sale (POS) operation, inventory, payroll, and ordering.· National shipping, maintain healthy relationships with vendors, conduct successful private parties and events.· Decision-making and problem-solving.· Social media marketing, graphic design and photoshop skills.· Led and created a service culture by utilizing tools and routines that model, train, and coach. ·Directed brand representative, inside and outside retail location.

Responsible for executing duties as Leader on Duty (LOD) when scheduled; which encompasses complete autonomy in overseeing total store operations and team on duty. Partner with leaders to hold team members accountable to their performance by teaching, coaching, training and delivering timely performance feedback; partner with leader(s) as needed. Assess, recommend and retain top talent at the hourly team member level and proactively communicate staffing and scheduling needs to the HR team. Stay current on store's financial, team and operational performance; identify the root cause of problems and take action to achieve performance goals.