Greg Mann Email & Phone Number

Was always planning to retire at 60, but circumstances have worked out that I can do this now. Yahoo!!!!

Remote

Working with onshore and offshore teams to deliver highly customisable and regulatory compliant customer complaints systems.

Chelmsford, United Kingdom

Working on the core Software Development Kit (SDK) team leading a small team of remote working Test Analysts and Test Engineers. The Team is responsible for two products – Rebuild, a proven CDR engine, and Editor, the next generation engine with additional capabilities.• Working with the Product Manager and Development Manager to define and deliver the product roadmap. Liaising with the Development Manager to ensure all development squads have the necessary QA input.• Oversaw the replacement of in house automated test infrastructure with new scalable cloud based automation framework. The new framework is designed for easy extension in both capability and test coverage.• Moved to remote managing of the team due to Covid restrictions. Also managing developers when Development Manager away.• Implemented Gated Check in tests as part of product build pipelines to quickly identify problematic code commits.• Supporting customers and development partners to resolve SDK queries and issues.• Providing technical guidance and test data to internal product teams implementing the SDK.• Configuring Azure DevOps Projects to support the team’s Kanban processes.• Managing the testing of customer releases and publishing the releases to github.• Migrated the Rebuild SDK to BAE STOP OS.• Design and execution of manual test cases.

London, United Kingdom

Working in the Public Sector providing test assurance and consultancy within dedicated project teams.• Assurance of supplier testing and management of Integration Testing within a multi-vendor programme to deliver identity products to CAA standards for government bodies within and outside the UK. Developed overarching Test Strategy. Overcame constraints of misaligned deliveries, no contractual arrangement with some suppliers and test environments shared with other programmes. Managed SIT and assured suppliers across programme. Developed initial Technical Implementation plan for successful live testing. Supported other bodies UAT by procuring and co-ordinating supplier resources. • Test assurance for ERP migrations in two large government departments. The migrations covered Accounting, Purchasing, HR and Payroll using Oracle Financials for a number of effectively autonomous organisations with widely varying technologies and networks. Provided test assurance and UAT against agreed Test Strategy. Worked with 3rd party pension provider to test cutover procedures to ensure staff pension benefits accurately updated. Planned and executed compatibility testing of training and delivery platforms across the estate.• Led team validating software and environments on project coming out of suspension to confirm previous position. Worked with the 2 main suppliers, one waterfall and one agile, and their sub-contractors assuring the execution of functional and OAT. Ran workshops with suppliers to agree SIT method and pilot test ware. Provided reports on key supplier test activities to the project.• Test Manager on several Infrastructure refresh projects replacing old and out of support services and hardware. Monitored supplier test activities to ensure aligned with programme Test Strategy. Developed user guide for updated Citrix implementation.• Data reconciliation for ERP migration for a large Government department.

Bournemouth, United Kingdom

Leading a team of 6-7 testers simultaneously working on major product updates, such as new modules or GUI updates, or maintenance releases across 5 product streams for Iris Exchequer Accounts package (PC, web based, analytics, custom developments) and ProjectMinder (.NET based SaaS). Projects ranged from 3-12 months duration and 1-5 man years of effort. Iris Exchequer used by 20,000 businesses globally.• Defined Test Strategies and Plans for products in line with group standards. Main focus of strategies was to clearly identify testing requirements, communication, reporting and responsibilities for each product and acceptance criteria.• Established automated regression testing for ProjectMinder. • Collaborated with Agile coach to introduce Agile practices into one product stream reducing release cycles form 6-9 months to 6 weeks.• Facilitated changes across projects to improve test efficiency and effectiveness – processes (Waterfall and Agile) and tools (JIRA, Test Manager, TFS). • Took part in product release planning to ensure all test activities are identified, scheduled and resourced and action plans in place for identified test risks. Used cross team reviews of product requirements so that both development and QA jointly understood the changes required and could then provide detailed estimates.• Collaborated with Dev so all QA activities in shared plans with development and confirming agreed targets reached while maximising potential revenue and reducing risk. Plans covered functional, performance and other non-functional testing, documentation updates, regression and platform testing.• Defined and executed test plans for testing Exchequer MS SQL performance improvement programme. • Implemented consistent risk based approach for regression and platform testing.• Verified product release notes and help files updated for each release.• Implemented enhanced metrics reporting to senior management to demonstrate quality drivers.

London/Copenhagen

Managed and executed testing of end-to-end business process from customer booking through to Customs compliance notification to verify the company was ready for implementation of new EU security regulations. • Organised system and business acceptance testing (UAT) and implementation for 14 EU countries across multiple applications (Web, mainframe, PC client server, EDI, Oracle) within agreed timescales, and minimising impact on daily business productivity.• Communicated testing requirements, policies and status with multiple application teams, IT seniors, vendors and business stakeholders across all countries involved.• Ensured business testing was done simply and consistently by developing test packs for countries – test plans, data, test FAQ’s, test processes. • Gained business and technical buy in to cutovers from clearly developed country cutover and back out plans.

London, United Kingdom

Part of a team of experienced project managers set up to improve performance of development teams, involving specialist guidance and training.• Defined quality approach so that quality goals and management were an integral part of the organisation’s project management practices.• Provided internal consultancy on testing approaches and strategies.• Administered HP Performance Center and Quality Center for company performance test projects.• Provided advice to business and project teams on using agile within Maersk.• Reorganised vendor reports and process to reduce production time from 5 to 1.5 days.• Developed and published new delivery metrics making costs, scope delivery, timeliness and delivered errors transparent to business and IT.• Significantly reduced costs and time overruns by improving stability of performance testing tools.

Copenhagen Area, Denmark

Managed testing of end-to-end process from customer booking through to financial reporting for SAP Order-To-Cash rollout across multiple systems within a very short timescale.QA and Test Manager of global customer booking and documentation system (PC client server, Oracle). Application developed using outsourced teams in Denmark and India. Hired to improve quality of final product. Developed overall test strategy and individual plans for each product release. Led and developed team of 3 test staff doing onshore acceptance testing. 3-4 releases per year each of 10-15,000 man hours.Responsible for functional and performance testing using HP Quality Center and Loadrunner. Developed and implemented test strategy including test execution and defect management processes. Provided QA expertise in requirements and design review process.

London, United Kingdom

Worked in European local systems and then European implemntations of global applications.Contributed to:Reporting systems enhancements and y2k upgrades.Focus 3 implmentationFull Focus 4 into EuropeGlobalisation of BDR

Chelmsford, United Kingdom

Starting as a programmer and working up to being project leader on a wide variety of developments.