Greg Mboweni Email & Phone Number

Pretoria, GP, ZA

Pretoria Area, South Africa

• Promptly processes and answers and/or resolves customer escalated queries, determining the appropriate actions based upon job aids, research, and existing desktop solution tools and taking the appropriate action with.
• Communicate professional, grammatically correct verbal responses to customer inquiries and concerns; educate the customer on client products and services
• Place outbound calls to customers and dealers (when necessary) to understand the needs of the customer and respond to customer inquiries and concerns which has been escalated to Management or the legal department.
• Understands use of technology, scripts, and product knowledge. Actively listens to the consumer providing answers, while controlling the call to lead the consumer in an efficient professional manner
• Act as a liaison between customers, and dealerships, providing excellent service to both by following up and being organized and knowledgeable
• Master desktop applications (SAP CRM. SERVIS2, MICROSOFT OFFICE)

Pretoria Area, South Africa

• Promptly processes and answers and/or resolves customer recalls, determining the appropriate actions based upon job aids, research, and existing desktop solution tools and taking the appropriate action with utmost.
• Communicate professional, grammatically correct verbal responses to customer inquiries and concerns; educate the customer on client products and services
• Place outbound calls to customers and dealers (when necessary) to understand the needs of the customer and respond to customer inquiries and concerns
• Understands use of technology, scripts, and product knowledge. Actively listens to the consumer providing answers, while controlling the call to lead the consumer in an efficient professional manner
• Act as a liaison between customers, and dealerships, providing excellent service to both by following up and being organized and knowledgeable
• Master desktop applications (SAP CRM. SERVIS2, MICROSOFT OFFICE)

Pretoria Area, South Africa

South Africa

 Provide telephonic service existing clients. Handle after Installation product support related queries (TomTom, Empower,Skygistics and Skytrax related queries) Liaise with internal / external clients, branches, consultants, as well as fitmentdepartments Capture, maintain and update customer and vehicle details Communicate with the Cancellation.

Gauteng, South Africa

 Assist in the building and rigging of masts Crimping of RJ45s Cabling on masts and testing of cables Network cabinet building Maintenance of network cabinets Maintenance of mainmast structures Assembling of links Assembling of sectors Hanging and aligning of point to point links Hanging and aligning of sectors Proactive monitoring of sectors.

Pretoria Area, South Africa

• The ESP Prior Approval Escalation Specialist is responsible for reviewing, researching and providing responses to ESP management on field and legal escalations related to ESP Prior Approval and claims processes. The.
• Assist with researching and summarising field & legal escalations for the ESP business partner
• Identify process breakdowns and gaps in the claims handling process, perform root cause analysis and recommend process or policy enhancements to improve customer experiences
• Reconcile Centro Inspection Agency invoice vs. Prior Approval claim data
• With management approval, approve invoice payments for Centro Inspection Agency in CPARS
• Assist with standard monthly claim data reporting

Pretoria Area, South Africa

Assembly and supply of certain components of the T6 Ford Pick-up trucks (New generation Ranger)

1) Receive payment by cash, check, credit cards, vouchers, or automatic debits.2) Issue receipts, refunds, credits, or change due to customers.3) Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.4) Greet customers entering establishments.5) Maintain clean and orderly checkout.

• Up-sell and cross-sell new products or services to existing customers
• Generate leads ensuring that DNC lists are respected
• Ensure that appropriate information is available of the product or service being endorsed
• Schedule appointments with customers with a view to show them product features or offer advice
• Follow up on customers who have shown interest in a particular product
• Take telephone calls from new customers and provide them with information asked for

Higher National Diploma, Business Administration, Management And Operations, A

Activities and Societies: Module 1: Ethics and Cultural Awareness Module 2: Self-management Module 3: Administrative Management Module 4.

Iso Ts 16949:2009 Iso Ts 14001:2004 Iso Ts 16949:2009, Iso 9001 : 2008 Iso Ts 16949 : 2009

Quality management systems Environmental and awareness

Matric, High School/Secondary Diplomas And Certificates, 12

Production Management, Operations Management And Supervision