Promoted to Senior Account Manager and Team (POD) Leader. Responsible for hiring and training new Account Managers and Capacity Analysts. Able to successfully transition accounts to team members as account growth necessitated. Engineered new methods and strategies to drive efficiency and streamline processes. Continue to oversee the on-boarding and integration of new customers and employees.

Applied knowledge and skills working as a Capacity Analyst and Operations Associate to earn the opportunity to be customer facing and take over day to day relations with multiple customers including Soren's largest account. Responsible for ensuring that customer service standards are met and pricing is competitive. Accomplished tremendous account growth across entire book of business.

Responsible for overseeing all day to day operational activities. Developed a comprehensive understanding of Customer needs in order to facilitate a positive logistical experience. Strategically worked with shippers and consignees to orchestrate routes that were efficient and attractive to partner carriers. Worked tirelessly to manage partner carrier relations and secure capacity necessary to meet customer demands.

Assessed individuals needs and preferences and matched them with the appropriate insurance products to protect their assets while being respectful of their risk tolerance and budget. Founding member of the companies first satellite office. Helped to pioneer new initiative of forming institutional relationships as a source of new business prospects. Consistently ranked among the top 10% of sales.