With a dedicated team of human factors specialists, Tactix Group supports end-users & organisations to achieve optimised performance through the practical application of human factors principles and risk management.

As the Safety System Manager, I am responsible for the continuing evolution of Airservices Safety Management System (SMS) and Registered Training Organisation (RTO) frameworks; driving our strategic agenda in relation to safety management, culture, performance, and compliance. This role involves:- Developing organisational strategies and policies for the continuing improvement of safety and accredited training performance - Setting minimum safety management and RTO requirements that meet applicable legislative obligations, standards and best practice - Developing organisational process, guidance and tools that meet applicable SMS and RTO framework requirements - Oversighting our development of function specific process, guidance and tools to assure they meet applicable SMS and RTO framework requirements - Mapping of SMS and RTO framework compliance with legislation, tracing of framework requirements into the business and non-compliance management.

While working as the Human Factors Lead, I maintained oversight over the development and maintenance of the Safety Management System framework within Airservices as it relates to human factors, human performance and safety culture. This is a wide ranging and multifaceted role including: • Leading the design, development, implementation and evaluation of major enhancements to Airservices approach to human factors, human performance and safety culture. This includes policy, standards, systems, procedures and practices for application across Airservices, including integration and interfaces with other systems.• Proactively identifying gaps in Airservices approach and it is evolves to be consistent with international/industry practice.• Identifying training and communication requirements and strategies to ensure relevant staff understand their obligations in relation to human factors, human performance and safety culture• Scoping and conducting system reviews to identify opportunities to improve organisational approach and/or remedial action at both the corporate and local level.• Leading the provision of specialist, high level advice and assistance to services and programs provided by the Safety and Assurance Group.

During my time as a Senior Human Factors Safety Specialist within the Operational Risk & Assurance group, I developed a strong understanding of air traffic control operations including Tower, Approach, and Enroute environments. I have provided specialist human factors and safety analysis to a variety of projects and operational change initiatives. Some of the human factors and safety services I have provided include:• Development of human factors and safety activity plans to support business case development and project scheduling.• Incident investigation and reporting.• Hazard and Risk Assessments (including facilitation of HazID workshops, risk acceptance, and preparation of Safety Case/Safety Assessment Report documentation).• Quantitative & qualitative human performance assessments relating to workflow management, situation awareness, and workload (including both quantitative and subjective assessment methods).• Training needs analyses (TNA) and Risk-Based TNA review.• Development of Functional Performance Specification (FPS) and User Requirement documentation in support of both COTS and custom design acquisitions.• Human error and reliability analysis (e.g., HEART, CARA).• HMI design and evaluation (including facilitation of UX testing).• Hierarchical task analyses and associated critical decision analysis.• Integration and review of automation and related automated systems.• Ergonomic Assessments (e.g., operator console/tower cabin layout).• Development and implementation of new airspace designs (including operations analysis and support).• Knowledge of Airservices incident investigation principles and practices.• Expanded human factors knowledge within the safety team and wider Airservices organisation.

Working as a Human Factors specialist within the Crew Environments and Training Branch, I provided relevant human factors Science & Technology advice across a variety of aviation domains. This role involved providing support to both large scale acquisition projects (e.g., the acquisition and design of a new ab initio Pilot Training System for the Australian Defence Force) as well as responding to Operational Support requests (e.g., Loadmaster threat detection and training in Hercules C-130J operations). I was also active in contributing to the development and design of a number of human-in-the-loop simulation systems and design interfaces. In addition to this work, much of my research focus was centred on training issues; operating as the science team leader for DSTG in this field (Individual Training). My research in this area focused on the utility of simulation and alternative media as an effective training tool, specialising in how skills learnt within these environments are integrated into trainees’ developing mental models. This work involved detailed quantitative (physiological HR and HRV based) and qualitative (questionnaire and interview based) workload assessment programs and has led to key developments in the utilisation of synthetic training environments in the Australian Defence Force. As detailed in my publication record, I have published widely in this area.