Greg Middleton Email & Phone Number

Henderson, Nv

Perform design, development and support of existing and new products.Understand product vision and business needs to define product requirements and product architectural solutions.Develop architectural and design principles to improve performance, capacity, and scalability of product.Work with Product Manager in planning and execution of new product releases.Consult business management team to clarify objectives and functional requirements for new or modified products.Work with domain, product management and product engineering teams in the solution engineering efforts.Work with pre-sales and product management teams in solution demonstrations.Maintain product roadmap and architectural standards that assure product development projects optimally align with business objectives.Define product validation policies so as to deliver products that meet system and project expectations.Facilitate the creation, review, and sign off of project deliverables.Provide support for production escalations and problem resolution for customers.Assist technical team with issues needing technical expertise or complex systems knowledge.Develop broad knowledge about current and future product features.Define product requirements that address market opportunities.

Henderson, Nv

Working with agencies to solve complex implementation and operations challenges in their 9-1-1/Communications Operations. Manage field testing of new product features in the CAD/Mobile environment prior to general availability

Greater San Diego Area

Working with agencies to solve complex implementation and operations challenges in their 9-1-1/Communications Operations. Manage field testing of new product features in the CAD/Mobile environment prior to general availability.

Greater San Diego Area

Principal Product Manager for companywide GIS, IQ, and Analytics product lines

Greater San Diego Area

Principal Product Manager for CAD, Mobile and GIS with the Inform and Respond Product lines

Greater San Diego Area

Provide consulting services to teams from departments across VisiNet Solutions division to assist with design, implementation, and support of VisiNet systems.Process development and training for various internal teamsAssist Sales team in bid analysis and system design with focus on unusual systems that require specialized planning, strategy, and tactics for system implementationTechnical mentoring and standards role for technical staff in OperationsEscalation management for critical issues and resolution of political issues with external customersMonitor industry trends and brief applicable leadership and internal teams on the applicability of such trends to the organization

Supervise multiple product line managersProve viability of a high functioning product management team within the organizationProvide guidance to Technical Services and Project Management departments in customer implementationsDirect Customer Support for critical or technically complex software issues (including external software vendors)

Responsible for product roadmap for core CAD ApplicationInterface with customers for functional software needs captureProduce software requirements documents for engineering usageAnalysis of pervasive operational problems in existing product

Greater San Diego Area

Responsible for BA Configuration across implementation sitesResponsible for BA methodology and procedures for CAD implementationMentor and Coach Business Analysis GroupCritical Issue TroubleshootingCapture and Develop requirements for CAD modifications

Austin, Texas Area

Austin, Texas Area

Primary Department Representative – City/County Emergency Operations CenterManage all aspects of the Department’s communications technologies.Strategic Planning for Department Technology Projects.Project Coordinator for Department’s participation in $140 million of multi-jurisdictional technology projectsCore member of City of Austin and Travis County Regional CAD Acquisition and Implementation Team.Selected as only Public Safety representative for Negotiation Team for $63 million Regional Trunked Radio System provided by Motorola.Core member of City of Austin and Travis County Combined Transportation, Emergency and Communications Center (CTECC) Design and Construction Team. ($20 million dollar project combining Public Safety Dispatch, State and Local Traffic management, and Emergency Management in an 80,000 square foot facility).Principle Author, $2 Million 9-1-1 RFP for City of Austin and Travis County Public Safety Agencies. Technical Liaison with Metrocall Wireless Services for Austin/Travis County AWACS system (Advanced 1-way/2-way integrated paging services. Cooperative contract involving City of Austin, Travis County, University of Texas, Austin ISD, Austin Community College. Unique system in group messaging capabilities including simultaneous emergency alerting for over 10,000 devices).Backup to STAR Flight Program Manager for all mission approval/management for aeromedical/public safety flight approvals outside normal mission parameters.

Aas, Paramedic Technology

Electrical Engineering, Cs, Nursing

Activities and Societies: University Scuba Club