Steven Ramirez Email & Phone Number

Lake Mary, Florida, United States

Orlando, Florida Area

- Diagnose and remove viruses on computers and laptops infected with malware, spyware and other harmful infections.- Assist clients with computer software/hardware issues and facilitate with resolution.- Repair computers infected with Trojans, Worms, Rogue Anti-Malware, etc.- Identify infections, edit Registry, reformat hard drives, and restore Operating System functionality.- Install Anti -Virus/Anti-Malware programs and educate clients on the importance of Windows updates and safe browsing along with general security tips. - Set up LAN/WAN networks for clients in homes and small/local businesses. - Repair computer hardware and consult clients on available options and course of action that needs to be taken to resolve problems.

Tallahassee, Florida

- Managed refurbishing technicians while assimilating them with the refurbishing process and workflow. - Re-designed and deployed new computer refurbishing training manuals and process cards. - Communicated directly with clients and agencies to verify orders. - Developed a test bed to determine which computers where capable of running Windows 7 once XP licences were discontinued. - Upgraded various of the organization’s machines from Windows XP to Windows 7 Professional. - Coordinated and inventoried incoming donations; oversaw the completion of orders.- Placed orders for licenses from Microsoft through Registered Refurbisher portal. - Worked hard and efficiently in order to ensure orders where produced for customers.

Tallahassee, Florida

- Assigned XP, 7, and Office licenses to refurbished computers for outgoing orders.- Managed XP, 7, and Office licensing through Microsoft's Registered Refurbisher portal. - Filed and logged hardware, both donated and refurbished on both paper and electronically before shelving in warehouse.- Reviewed the current refurbishing process workflow and updated where necessary to meet newer standards and gain efficiency.- Aided the Project Manager in administrative duties and technician management, including training and mentoring.

Tallahassee, Florida

- Wiped computer hard disk drives with WipeDrive software to completely erase any information on the disks.- Installed Microsoft XP Professional SP3, Windows 7 Professional, Office 2003 & 2007 in addition to a suite of freeware and open source software commonly used for general and basic computing.- Exposed to computer hardware components and software from a diverse array of machines such as: desktop computers, laptops, and servers.- Provided technical support for LSS staff and tenants that ranged from printing/faxing issues to wireless connection issues.