Steven Ramirez Email & Phone Number

Lake Mary, Florida, United States

Orlando, Florida Area

- Diagnose and remove viruses on computers and laptops infected with malware, spyware and other harmful infections.- Assist clients with computer software/hardware issues and facilitate with resolution.- Repair computers infected with Trojans, Worms, Rogue Anti-Malware, etc.- Identify infections, edit Registry, reformat hard drives, and restore Operating.

Tallahassee, Florida

- Managed refurbishing technicians while assimilating them with the refurbishing process and workflow. - Re-designed and deployed new computer refurbishing training manuals and process cards. - Communicated directly with clients and agencies to verify orders. - Developed a test bed to determine which computers where capable of running Windows 7 once XP.

Tallahassee, Florida

- Assigned XP, 7, and Office licenses to refurbished computers for outgoing orders.- Managed XP, 7, and Office licensing through Microsoft's Registered Refurbisher portal. - Filed and logged hardware, both donated and refurbished on both paper and electronically before shelving in warehouse.- Reviewed the current refurbishing process workflow and updated.

Tallahassee, Florida

- Wiped computer hard disk drives with WipeDrive software to completely erase any information on the disks.- Installed Microsoft XP Professional SP3, Windows 7 Professional, Office 2003 & 2007 in addition to a suite of freeware and open source software commonly used for general and basic computing.- Exposed to computer hardware components and software from.