Maggie Parker Email & Phone Number

Lake Mary, Florida, United States

Lake Mary, FL

• Managed collections of open accounts receivables in excess of $40M through various types of correspondence with internal and external clients to ensure reduced accounts receivable days sales outstanding (DSO) and issue.
• Resolved root cause analysis regarding invoice non-payment problems through applied knowledge of contracts and agreements
• Validate pending addendums to satisfy AR issues to resolve contract/payment issues
• Review billing errors, calculate credit and correct issues to provide appropriate balance due

Orlando, FL

• Handled collections on credit card and air card accounts. Research and trouble shoot processing issues. Followed up on old/past due balances. Record communicated responses and follow up in Cforia collection tool..
• Assured daily coordination of credit decisions and collections strategies by working with internal and external stakeholders
• Delivered exceptional customer service experiences to both internal and external clients through various verbal and written communication methods.
• Resolved billing disputes

• Collected on assigned accounts including national, medical and government customers using the telecommunications systems and software.
• Resolved payment disputes
• Enforced contract payment terms
• Create and distribute Accounts Receivable reports to management team. Researched unapplied cash and credits and applied to corresponding invoices

• Supported the Finance department with the monthly accounting cycle. Various specialized duties.
• Review and interpret new contracts to ensure accurate billing set up
• Complete data entry for invoicing
• Prepared contractual customer notification of price increases
• Billed 3rd party charges
• Created Bookings report. Improved process by retrieving data directly from the Softrax system

Receiving processing and accounts payable.Billing, Credit and Collections

Formulate and implement Credit & Collections policy and procedures.Oversee daily activities. Supervise and train staff of 3.Create management reporting.Improved receivables from 84% current in Nov 2002 to 96% current in Sept 2003.

Department Liaison for US implementation. Formulated the “As Is” and “To Be” design process. Performed US user acceptance testing. Delivered end-user training, including training document design and creation. Assisted in data migration, mapping and reconciliation. Go live support and resolution including AR reporting.