Maggie Parker Email & Phone Number

Lake Mary, Florida, United States

Lake Mary, Fl

Managed collections of open accounts receivables in excess of $40M through various types of correspondence with internal and external clients to ensure reduced accounts receivable days sales outstanding (DSO) and issue resolution.• Resolved root cause analysis regarding invoice non-payment problems through applied knowledge of contracts and agreements• Validate pending addendums to satisfy AR issues to resolve contract/payment issues• Review billing errors, calculate credit and correct issues to provide appropriate balance due

Orlando, Fl

Handled collections on credit card and air card accounts. Research and trouble shoot processing issues. Followed up on old/past due balances. Record communicated responses and follow up in Cforia collection tool. Establish continuing business relationships.• Assured daily coordination of credit decisions and collections strategies by working with internal and external stakeholders• Delivered exceptional customer service experiences to both internal and external clients through various verbal and written communication methods.• Resolved billing disputes

Collected on assigned accounts including national, medical and government customers using the telecommunications systems and software. • Resolved payment disputes• Enforced contract payment terms • Create and distribute Accounts Receivable reports to management team. Researched unapplied cash and credits and applied to corresponding invoices

Supported the Finance department with the monthly accounting cycle. Various specialized duties.• Review and interpret new contracts to ensure accurate billing set up • Complete data entry for invoicing• Prepared contractual customer notification of price increases• Billed 3rd party charges • Created Bookings report. Improved process by retrieving data directly from the Softrax system• Prepare and maintain General Ledger schedules. Reconcile assigned balance sheet accounts • Create month end journal entries. Meet month end deadlines and closing schedule • Misc. billing and payables. Back up for cash receipts• Implemented True Comp (Callidus) commissions software. (August 2006) Collaborated with IT, Sales, HR and software vendor to interpret complex compensation plans and ensure accuracy of incentive calculations.• Continual process improvement as compensation plans are updated every year. Required knowledge of sales order processing through billing.

Receiving processing and accounts payable.Billing, Credit and Collections

Formulate and implement Credit & Collections policy and procedures.Oversee daily activities. Supervise and train staff of 3.Create management reporting.Improved receivables from 84% current in Nov 2002 to 96% current in Sept 2003.

Department Liaison for US implementation. Formulated the “As Is” and “To Be” design process. Performed US user acceptance testing. Delivered end-user training, including training document design and creation. Assisted in data migration, mapping and reconciliation. Go live support and resolution including AR reporting.