William Brittain Email & Phone Number

Lake Mary, Florida, United States

Lake Mary, Florida, United States

• Leads the design, development, and maintenance of a B2B SaaS Enterprise Resource Planning product
• Collaborates with cross-functional departments to identify and resolve complex technical challenges
• Contributes to establishing coding standards, best practices documentation, and comprehensive release notes
• Provides guidance and training to customers through an upgrade process of 3rd party Document Management Systems (Laserfiche, OnBase) to seamlessly integrate with our product
• Active participation in Agile Scrum ceremonies, diagnosing escalated issues, and providing project updates to stakeholders
• Drove a 24.51% reduction in product defects by prioritizing and maintaining a steadfast focus on quality through collaboration with QA Analysts, unit tests, code reviews, and test case automation

Lake Mary, Florida, United States

• Led the development for a B2B SaaS Enterprise Resource Planning product to enable 180+ local governments to reduce processing time and paperwork by up to 80%
• Spearheaded end-to-end product strategy, aligning roadmap development with customer needs and business goals
• Orchestrated cross-functional collaboration, steering up to 5 Agile development teams (25+ Software Developers and QA Analysts) through the product lifecycle
• Led the development of IntelliTime, TimeClock Plus, and Enterprise Asset Management integrations, strategically bundling them with our product to enable tiered pricing and expand market reach
• Orchestrated design specifications and facilitated seamless communication between internal and external applications using REST APIs, OpenID Connect, and flat files to ensure interoperability and optimize system.
• Drove a 52.34% reduction in product defects by prioritizing quality as a key initiative to improve the Net Promoter Score

Lake Mary, FL

• Led testing and defined product requirements to significantly enhance our Applicant Tracking System and Contract Lifecycle Management module
• Crafted comprehensive test cases, ensuring robust testing methodologies for product reliability
• Worked with the Product Owner and software developers to triage and prioritize issues for resolution
• Contributed actively to Agile Scrum ceremonies and aligned QA efforts with development cycles

Lake Mary, FL

• Delivered top-tier technical assistance, resolving application issues for customers and internal users
• Consistently achieved a team-leading average of closing 5 cases per day, maintaining a high CSAT score of 4.5/5.0, showcasing commitment to efficient problem resolution and customer satisfaction
• Identified and reported product defects, actively engaging with Quality Assurance and Development teams to troubleshoot and address issues promptly, ensuring product quality and reliability
• Fostered a collaborative environment by working closely with Support, Quality Assurance, Development, and Professional Service colleagues, leveraging collective expertise to resolve complex support cases efficiently.

Sanford, FL

• Implements and drives programs for high turnover of donated product
• Ensures consistent and positive development of Associates and assets
• Maintains network development to expand the scope of Habitat ReStore activities and develop long-term relationships with the community of Seminole-Apopka
• Manages staff scheduling and evaluations, cash controls, financial reporting, and customer-facing duties
• Participates in developing, rolling out and measuring marketing and advertising programs to increase donations, sales and volunteer participation
• Drive donations, sales and profits of the ReStore to further the Habitat for Humanity Seminole-Apopka mission.

Sanford, FL

• Supervises volunteers by delegating tasks and efficiently managing volunteer schedules
• Oversees the donation process from the point of origin to the point of consumption in order to meet customers’ requirements
• Trained and involved in the front-line operations of the sales floor from being knowledgeable on inventory, delivering exceptional customer-focused service, and other administrative functions
• Tests, prices, and cleans all appliances for quality assurance
• Maintains a safe environment by being detail oriented and accurate