Hailey Reimer Email & Phone Number

Sioux Falls, Sd, Us

Lake Mary, Florida, Us

Lake Mary, Florida, Us

Manager of services team members including trainers, consultants, and project managers. Responsible for performance management, hiring, and coaching/mentoring for a high-speed services department. Take ownership of customer escalation and drive them towards successful project completion. Report on quarterly productivity and utilization of team members to high level executives. -Lead a team of software consultant who implement public safety software for projects-Member of AI leadership team tasked with finding, vetting, and implementing AI tools to increase performance -Support sales teams by defining service’s needs, reviewing, and contributing to RFP responses, and creating statement of work documentations -Track key KPIs on team members to manage and increase productivity -Driving companywide initiatives to streamline product offerings to drive revenue and customer retention -Liaison to Finance, Purchasing, Development, DevOps, Tech Support, and Customer Success Management.

Lake Mary, Florida, Us

Work collaboratively with sales and services departments to define the customer contract and services needs. • Assist with driving companywide initiatives involving Finance, Legal, Contracts, Sales, and Services. • Supports the Sales and Professional Services teams by defining service’s needs, reviewing and contributing to Request for Proposals (RFP) responses, and creating statement of work documentations. • Works with Project Managers and Account Managers to manage change order quotes of inflight customers.• Uses SalesForce CRM tool to manage contracts, opportunities, quotes and documentation.

Lake Mary, Florida, Us

Consultant on law enforcement software implementations. Assisting agencies in configuring their new system to support efficient and effective business practices. • Developed and maintained subject matter knowledge of law enforcement solutions and configuration options• Partnered with various company departments to test and deliver new software products• Led onsite project team during customer go lives and initial configuration meetings• Managed multiple projects and implementation timelines to ensure on schedule go lives

Lake Mary, Florida, Us

Conducted training classes for small to medium size law enforcement agencies. Class topics included a full suite of software solutions including, RMS, CAD, and JMS. • Created new process and tool to evaluate clients training needs• Facilitated conversations with clients to bring about clear process decisions • Assisted with escalated customer support issues • Mentored new employees to produce a stronger training team

Savannah, Ga, Us

Taught tours and classes to a variety of age ranges of several historical sites throughout the city of Savannah. - Built tailored curriculum to teach specific topics- Explained sensitive topics (slavery, race relationships, war, etc) to groups ranging in age and background- Delt with distributive guest in a polite and professional manor so other guest were not disturbed- Conducted further research on the items displayed in the museums to enhance tours

Columbia, South Carolina, Us

Conducted historical detective work, focusing on the Jewish heritage of Columbia, South Carolina. Mapped patterns of where immigrants were living throughout decades in Columbia, in order to trace the built environments impact on families.