Amy Smith Email & Phone Number

New Bern, NC, US

United States

- Manages change order processing for Strategic and Global projects, ensuring timely and accurate execution- Leads vendor management efforts for Third-party vendors, strengthening relationships and ensuring compliance with SLAs- Performs in-depth process analysis and documents workflows for the Change Order processes- Influences change order processes by.

United States

- Coordinated with multiple teams to assign resources to tasks based on skillset, location, etc. to ensure performance targets are met- Worked to ensure that the backlog of unplanned hours is kept at the desired level through the Capacity vs Demand initiative- Collaborated with management on process improvements such as new scheduling processes

United States

- Assisted clients in defining the operational requirements. Work as required with engineering staff during software development to clarify requirements and expectations of our clients- Created Requirement Documents and Use Cases for enhancements included in the Statement of Work- Conducted System Orientation courses and Demonstration of Licensed.

Centennial, CO

- Oversaw the Computer Aided Dispatch functionality for a 5 PSAP virtually consolidated system; configure and implement software applications; managed, organized, protected, documented and fine-tuned the computer, security and file management systems; troubleshot software; provided technical support to system end-users; provided end-user training; prepared.

- Assisted clients in defining the operational requirements. Worked as required with engineering staff during software development to clarify requirements and expectations of our clients- Created Requirement Documents and Use Cases for enhancements included in the Statement of Work- Conducted System Orientation courses and Demonstration of Licensed.

- Oversaw management of CAD functionality; installs, configured and implemented software applications; managed, organized, protected, documented and fine-tuned the computer, security and file management systems; troubleshot software; provided technical support to system end-users; provided end-user training; prepared and submitted routine and special.

- Provided leadership and guidance for a team of 3 employees onshore and 2 employees offshore in identifying, analyzing, and communicating software defects through manual, functional, negative, regression, integration, usability and acceptance testing. - Worked with development teams investigating and correcting software bugs and deficiencies based on the.

- Created and executed test cases(manual)- Used defect tracking tool (Mercury Quality Center) to manage defects from creation to resolution- Tested new software releases from inception to customer release- Performed regression, integration, and functional testing

QA Specialist- Created and executed test cases(manual)- Used defect tracking tool (DevTrack) to manage defects from creation to resolution- Tested new software releases from inception to customer release- Performed regression, integration, and functional testing- Assisted in implementing uniform testing processes within.

- Performed vital and specialized support on an assigned rotating support - Received and dispatched emergency and routine calls for law enforcement, fire, emergency medical services, and other related agencies - Received, screened, prioritized, and made critical decisions regarding proper personnel and equipment when responding to calls - Operated a.