Manage Credentialing Program and multiple projects as needed, including a training program launch and new operations and reporting system launch.▪ Lead team members (38) to exceed contract deliverables and reach credentialing program sustainment goals. Instill a culture of constant improvement with equal voice and a safe working environment.▪ Provided complete Gap Analysis and worked with software vendor and Program office to recommend Courses of Actions on proposed Operations and Reporting solution.▪ Implemented data standards and definitions to consolidate terminology and provide clear operation status and metrics.▪ Drastically improved Weekly Situation Report (SITREP) metrics, risk management, change management, and action item tracking between Program office and vendor.

Provided assessment of Blood Transfusion Operations team current practices and a pathway towards Agile transformation.▪ At a team level, played a consultative role to develop people, modernize processes, and implement tools. Provided ongoing coaching of team members to improve communication and optimize the efficiency of the project team.▪ Mentored, coached, educated, and trained project management, leads, and team members on Agile methodologies, best practices, and how to apply them.▪ Supported culture change in order to build high performing agile teams.▪ Provided input and championed process improvement initiatives based on priority and team feedback.▪ Implemented road mapping practices and the Kanban methodology in order to visualize, prioritize, and align work based on demands and program value stream.

Used agile leadership and education to instill an agile mindset in order to implement agilemethodologies and mindset, as well as transformed release management into the GMM ITModernizations team’s practices. IT modernization team (~50) was comprised of multiple productowners, client stakeholders, development team, and project leadership.▪ Drastically improved the SDLC process leading to an increase in quality, cycle and release times from two years to one month.▪ Managed the Release Management Plan (Program Roadmap) and worked with the product owners, program office, scheduling managers, and deployment managers to ensure release goals were prioritized and achieved.▪ Produced and updated architecture and design documents including Task Order Management Plan, Environment Management Plan, and Configuration Management Plan.

Managed and transformed ways of working for a cross-functional team responsible for developing features and providing production support for over 30 custom-built software applications. She was responsible for the delivery to over 10 business customers while managing 2-3 simultaneous, small to medium sized projects in a resource constrained environment with tight deadlines. Amy cultivated and evolutionary mindset vital to effectively deliver an increase in productivity using the Kanban core practices. She established a Jira Backlog and introduced prioritization based on value added. Additionally, she created a Portfolio Roadmap with multiple request managers (5) in order to plan and budget for maintenance, enhancement, path to modernization, and end of product support. Resulting in maintenance cost savings of 50%.