Greg Miller Email & Phone Number

To gain an IS/IT position which enables me to assist in troubleshooting, configuring, and installing hardware and software on open systems; perform system upgrades and back-ups; Manage Computer Systems and configure routers / switches in local and wide area networks. Validate and setup security between multiple domains as well as offer any technical expertise on any issues as needed.

Listed skills include Software Documentation, Troubleshooting, Customer Service, Active Directory, and 8 others.

• 

  Senior Computer Operator

  Nsa, Llc

  Dec 2005 - Present

  Senior Computer Operator / Backup positions (Tech Support Specialist / Help Desk Support / Tape Librarian) Responsibilities: Check email and get a good turn over of all events that have taken place during 1st shift daily duties. Process all daily batch jobs as instructed on daily run sheet. Monitor daily activity through the Data Center room such as:• Credit card links and website links • UPS system, Halon System, AC Systems (Tracer Summit) and Diesel… Show more Senior Computer Operator / Backup positions (Tech Support Specialist / Help Desk Support / Tape Librarian) Responsibilities: Check email and get a good turn over of all events that have taken place during 1st shift daily duties. Process all daily batch jobs as instructed on daily run sheet. Monitor daily activity through the Data Center room such as:• Credit card links and website links • UPS system, Halon System, AC Systems (Tracer Summit) and Diesel Generator• Including production and development server systems. Be familiar with powering (on /off) all servers (UNIX, Linux, and Win2008Server) located in the Data Center.Answer all incoming calls from domestic and international users that are being forwarded from the help desk phone lines which includes supporting all hardware, software and network issues that may arise. Assist all other departments within the IS Dept such as (Systems, Network, Help Desk, Programming/Web, QA and Security) when needed. Maintain the tape backups for the headquarters and shipping locations. Give a good turn-over of all activity that took place on my shift over to the operator that will be relieving me. Train new employees’ on Operations Department policy procedures. Provide on-call support for other Operators within my Dept. Show less